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Genesis of Gwinnett
- Car Dealers
- Duluth, GA
About this business
Location details
3180 Satellite Blvd, Duluth, GA, 30096, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Extremely Disorganized Experience – Buyer Beware The Genesis vehicle itself is excellent. Unfortunately, my experience with Genesis of Edmond was one of the most frustrating dealership transactions I have ever had. Major issues included: • Being required to return to the dealership FOUR separate times to complete paperwork that should have been handled correctly the first time. • Delays and confusion surrounding my trade-in funds, despite repeated assurances that payment was being processed. • Receiving calls stating I ha... read more
Do not ever trade a car into Brooklyn Genesis without taking pictures of the car. that is being traded. I traded in a lease 2023 Hyundai Tucson for a 2026 g70 which was in immaculate condition. I traded in the car in August 2025, and the car did not get to the leasing company until December 2025 and was damaged. I keep my cars in excellent condition, and they damaged it at the Brooklyn Genesis dealership. I now have a $1700 bill. Will never do business with them again.
The service department is a joke; the service manager has no customer service skills. You would think after spending the kind of money you spend on a genesis; they would treat their customers better than the way I was treated.MY vehicle went there for a problem and after a few days he basically told me to take my vehicle somewhere else because his service department could no figure it out the problem and they said there was nothing wrong. So, I took my vehicle to another dealership, and they figured it out in a short period ... read more
Had a very positive experience today at Genesis Bedford with customer service rep Kaleb!! Had a couple of technical questions with my GV70. Kaleb not only answered my concerns but also offered another opportunity that I was not aware of. Sure nice to deal with a young person that not only knows his product but has enthusiasm for his job.
Had a bad Experience with Genesis of Wayne went to Purchace a vehicle was told i had the vehicle then got a call saying they wouldnt take my trade in ask for my money to be refunded to my card i was told by Salah Abdallatif it would be refunded with in 3 Business days here it is 6 days later and still havent received my refund I will never Deal with a Genesis Dealer again. they dont Honor what they tell you and dont speak Truth. And the General Manager Andy Kim just sits at the computer like hes lost What a waste of time an... read more
Purchased a 2026 Genesis GV70 About 3 weeks ago. It broke down after five hundred miles. What's funny is the car actually told Genesis, it wasn't running? Now it's in the shop . They acknowledge that it had a problem. But it doesn't have a problem now!! I was promised a loner and Valet Service,none of which I've received. I tried to reach them by phone three times with no success. I'm sure this is just the beginning and the saga will continue.
I could get into the specifics and details, I'll just give you the short. After several appts. with my G80 uncompleted they set another appt. Genesis sent me a survey. I honestly and nicely filled it out. Their service mgr called me and said the general mgr read it and is now cancelling my next appt and told me they will no longer service my G80.They said take it to another Genesis dealer. Problem being the nearest one to Buffalo is in Mentor Ohio, 147 miles away.I'm a senior citizen with health problems and there's no way I... read more
I own a GV80 purchased through Genesis of Monroeville. The car is great - the service is a bait and switch and is awful. They send you 45 minutes away to Pleasant Hills and good luck speaking with a live human there. Tried to get a COVERED tire leak repaired and NEVER got a call only a delayed email saying when can I bring the car across town to them! Went and paid for it to be fixed by a local tire company. This isn't even good service for Hyundai let alone a luxury brand. Stay away from Genesis of Monroeville if you actual... read more
Last summer my wife and I won a mixed foursomes golf competition at our Club which was sponsored by Genesis, with the prize being a VIP day out at the Genesis Scottish Open 2025 Last Saturday we experienced a fantastic day out at Renaissance as guests of Genesis and it was an experience that we will remember for a long time to come. Everyone that we came into contact with during the day both in the Suite and on the course was friendly and efficient and the quality was simply top drawer The golf was pretty good as well!
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Genesis of Gwinnett is open now. It will close at 6:00 p.m.
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