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Genesis of Brunswick
- Car Dealers
- Brunswick, OH
About this business
Location details
2961 Center Rd, Brunswick, OH, 44212, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Do not recommend this dealership for any Genesis purchase or service!! After spending 88k on a GV80 and having to go back for repeated ‘update’ issues . Service dept won’t call you back to discuss scheduling for warranty issues and don’t bother with the general manager, you won’t get any help there either! It’s a waste of time. Should have listened to my colleague, and went to Bedford.
Drove 35 minutes to drop my car off for a repair and spoke with whoever the guy was. They were to inspect and get back with me. Week and a half go by and I start calling. No answer. Finally someone answers and they tell me it was my guy day off so couldn't tell me much. Another week goes by and was flying into the airport so I had to pass it on my way home and I stop in and meet William. I tell him I haven't heard from anyone and he promises to call me the next day and nothing. Another 2 weeks pass and I am calling every day... read more
Hands down the WORST dealership in my 50 years of car purchases and maintenance! Unresponsive, uncaring, unmotivated and unprofessional. If there were more words to use I would. Do they not care about sales and customer care? I don’t get it. In this day and age…retention and satisfaction is what you grow a business on. Crazy. I’ll make the hour drive to the east side where they seem to care about these qualities and values.
Giving a 1 rating cause I cannot give a zero. Called service department 3 times with no call back. Even spoke to someone who promised I would get a call, never happened. Has to do with a recall.
Do not buy from this dealership. The purchase, delivery, and service at this dealership has been entirelyproblematic. Purchased a 2025 GV80. Sales person knew nothing about the vehicle, Vehicle was not ready for delivery, had to wait several hours, and had almost no gas when delivered. Car has excessive wind noise, took it back to the dealer and they said it is normal (which it is not). Escalated the issue to corporate, and they arranged for the dealer to look at the vehicle again, but the dealership said they do not have an... read more
Frequently asked questions about Genesis of Brunswick
How is Genesis of Brunswick rated?
Genesis of Brunswick has a 3.3 star rating with 25 reviews.
When is Genesis of Brunswick open?
Genesis of Brunswick is closed now. It will open tomorrow at 9:00 a.m.
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