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Genesis of Brunswick
- Car Dealers
- Brunswick, OH
About this business
Location details
2961 Center Rd, Brunswick, OH, 44212, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Scheduled an oil change for 8/3 at 12:15pm I arrived at 12:10pm… I didn’t get my vehicle back until 4:08pm which is long enough for 3 oil changes! No explanation, no follow up during the oil change, I had walk up to the desk and ask how much longer before being done! I shouldn’t have to do that, that isn’t customer service at all… the oil change was credited, but I feel if I was there long enough for 3 oil changes then that’s what should’ve been credited! I came on my lunch and ended up having to take a half day off due to t... read more
Another terrible experience with the service dept and finance manager Thomas Owen. First let me explain this last service appt. I had an appt to get my GV80 oil change, tire rotation, front and rear diff oil change, brake fluid change, fuel injection cleaning (all PMs that I am a stickler about). Brought the car in the previous afternoon to drop off for the next morning’s appointment. I was told the car would definitely be finished in the late afternoon. This was after waiting ten minutes in the service bay while 3 yes 3 ser... read more
Competent and friendly Service Dept.
Friendly and honest
I had the worst experience EVER with their service department and management. They kept my car for 2 weeks and did not provide any information on what was going on with my car. EVERY TIME I called, I got the runaround. One person would say that the part was on order. Another would say that’s it is here. Another person would say that it’s currently being looked at. Emily claimed they had loaner cars and no loaner car was given. First she claimed that she had a car but it was over miles so she couldn’t give it to me. Then she ... read more
Frequently asked questions about Genesis of Brunswick
How is Genesis of Brunswick rated?
Genesis of Brunswick has a 3 star rating with 36 reviews.
When is Genesis of Brunswick open?
Genesis of Brunswick is closed now. It will open tomorrow at 9:00 a.m.
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