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Genesis at Southfield
- Car Dealers
- Southfield, MI
About this business
Location details
28000 Telegraph Rd, Southfield, MI, 48034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Took my GV70 for my first annual maintenance over there, and was completely taken care off both for the service and the SW recall update in less than 90 minutes. A shout out to my Service advisor (Bryan Butzin) for being courteous and very helpful. Thanks!
My girlfriend and I called and emailed ahead to come test-drive a GV70. This was all handled by the "online" specialist Wendy, who was never consulted on what we wanted by the rookie salesman (Dustin) who told us he would be the one helping us. Dustin was working on one of his very first sales with us. (I verified this with a manager on a follow-up call later on.) We spoon fed Dustin with exactly what we wanted. We had done plenty of research in advance on all fronts (pricing, etc.). After fumbling around, Dustin finally wen... read more
On Veterans Day, my dad and I came to see the Gv80 and G80. Although they were too busy to show us a vehicle, I still came back to see them. I arrived and walked around outside. When I was greeted, we went inside to get an estimate of the cost. However, after watching more white people come in and receive several acknowledgments, I left. It's disappointing to be treated like this when potentially purchasing a car. I shouldn't even have had to give my email, phone number, and a copy of my ID to talk about a car.
I dropped my car off around Halloween, not realizing the dealership was apparently still in costume—because the level of service I received was a joke. I paid $200 for a diagnostic that returned nothing more helpful than “it could be your tires, brake pads, rotors, or wheel hub bearings”—basically a list any average mechanic could have given me for free. I later had all those items replaced by my trusted mechanic, and the original vibration issue was still there. Turns out the actual problem was the wheel hub bearings. Since... read more
Warranty service took days, despite being told hours, for diagnosis. Then when parts arrived it took a full week for manpower availability to install. Once started, it was done in hours. Not the Genesis experience I would have expected. Just one of 5 brands in one service area
Frequently asked questions about Genesis at Southfield
How is Genesis at Southfield rated?
Genesis at Southfield has a 3.4 star rating with 106 reviews.
When is Genesis at Southfield open?
Genesis at Southfield is closed now. It will open tomorrow at 9:00 a.m.
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