General RV Center

Joseph S. 

on Birdeye

2 years ago

Great .service when we bought but terrible service after the sale. The motor coach was filthy when we came to pick it up. Dead insects, dirt everywhere, nuts , bolts and screws everywhere. We asked them to clean it 3 times and finally took delivery just to get it home and clean it. There were so many problems related to the set up of the RV, for example: Missing curtains, led lights not working, wrong faucet installed, full wall panel not attached, just loose with staples on it, the router for the TVs was not checked. There ... read more

Barb K. 

on Birdeye

2 years ago

Such a headache. I have been lied to about services from Day 1. Promised a solar panel- finds out months later that my unit isn't even wired for it. Promised a refund- it has been 8 months and I haven't seen it. Have tried to talk to multiple people about it- always busy. I am currently sitting in the service waiting area right now on Friday to get my trailer that was supposed to be done on Monday. They didn't even start on it until today. I have nothing good to say about General RV. Avoid at all costs; I wish I had. 

BRIAN F. 

on Birdeye

2 years ago

Called them for an estimate to repair a floor that was damaged with a tire blew out. It was 100% covered by the insurance. Even after the insurance company APPROVED the repairs, General RV was going to charge us a $170 insurance estimate fee! UNREAL! They said it would take at least one month go get approval from AAA (already had it,) and up to another month for the AAA check to arrive. We then called Philips RV in Mount Morris. They IMMEDIATELY took our RV, repaired it within three days, and told us that the insurance ... read more

Rick H. 

on Birdeye

3 years ago

Do not buy from them, horrible. They could care less after u purchase. Please put them.out of business. I'm gonna post.every single day from now. Why, cuz they are horrible!!!!!!!!! 

Mark H. 

on Birdeye

4 years ago

Was just trying to purchase an RV. Had a list of items I wished to add to the purchase of the unit and was just told they "can't and won't"address any items upon it. As well as to seek to do my business elsewhere.  

Maureen Connolly M. 

on Birdeye

4 years ago

There should be a "ZERO" rating for this company. I wish I had read the reviews on General RV before spending my hard earned money on a BRAND NEW 2021 RV. On my FIRST OVERNIGHT TRIP we discovered that the RV will NOT TAKE A CHARGE. Coach.net experts diagnosed it as a DEFECTIVE CONVERTER. WE HAD NO ELECTRICITY at night on our trip. Brought it back in and IT WASN'T TOUCHED FOR 2 WEEKS. GENERAL RV has a Customer Service Problem. I HAVE A CRITICAL SERVICE ISSUE and NOW HAVE TO WAIT UNTIL JANUARY 22 to get serviced ????? T... read more

Jim E. 

on Birdeye

4 years ago

We purchased a 2021 Entegra Esteem on August 10, 2020. The first time we took it out, the drawers slammed open damaging the inside of the cabinets and we also have a water leak. Since then, the list of things wrong has grown. Their service department said it was fixed, but it was not. Four months later, they are supposedly waiting on parts. We have left numerous messages and sent emails to Spencer Carter, the service manager and Chris Roberts, the general manage, none o which have been returned. If you are looking for a... read more

Steve H. 

on Birdeye

4 years ago

We dropped in on 10/11/2020 to hopefully find a Class A that works for us. We did...it was great...and we came to terms on numbers. We then went for a test drive and upon returning, we leveled the unit, put the slides out, and I proceeded to do as thorough an inspection as possible. During that inspection, I found one of the baggage doors under the main slide was binding. The cabin was coming down and contacting the top of the door. When the levelers were retracted, the door would open. We went back in and I told the sale... read more

Dano D. 

on Birdeye

4 years ago

Worst Rv company in the world (BEWARE)