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Geek Squad
- Retail
- Pittsburgh, PA
About this business
Our Agents provide repair, installation and setup services on all kinds of tech at more than 1,100 Best Buy stores – including computer & tablet repair, setup and support, TV & home theater repair, car stereo & GPS installation, cell phone repair and home appliance repair. We fix most makes and models, no matter where you bought them and can show you how to get the most out of your technology.
Location details
430 Home Dr, Pittsburgh, PA, 15275, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
I had a maintenance issue scheduled- I waited over 3 weeks for this. On the day of the scheduled maintenance no one showed up and no contact from them. I had to go to the store and reschedule. I was pushed to the back of the line with another 3 week wait. There should be a way when the Geek Squad reschedules to give cancellations priority not pushing them to the end of the line again!
Im so sick of trying to get ahold of someone in the store to ask them questions about my open work order and the person im talking to on the phone cant speak English or understand it either. I was given the run around with them due to the Geek Squad damaging my phone even more so i cancelled my work order and im taking my phone elsewhere. I will never go to Best Buy again. Worst customer service ever.
Impossible to speak to a team member in the store. Lost my phone and was told I’d have to drive there to ask if it was found. Unbelievable.
Tried to get some tech support from them. Tried chat and they threw a wall of text then ended chat before it could be read. Called them, got put on hold and then the call ended.
Frequently asked questions about Geek Squad
How is Geek Squad rated?
Geek Squad has a 3 star rating with 23 reviews.
When is Geek Squad open?
Geek Squad is closed now. It will open tomorrow at 10:00 a.m.
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