Gateway Garage (Propark)

Christopher Lindbeck 

on Google

2 months ago

Prices are not well posted and are high, the true price can only be seen on the way out of the garage. Gate credit card reader was broken; help button and support phone number were both dead lines. Just happened to try pulling on the reader a bit and that lined it up so that a card could be inserted, no tap or cash option, only one exit with one reader. Would have been stuck. Clearly capitalizing on overflow from the free T stop parking across the street with shady practices and poor maintenance. 

Ever Gomez Beltran 

on Google

9 months ago

Terrible service, I paid for three days, the second day I left and when I came back in an error appeared and they wouldn't let me into the parking lot. I called customer service and they told me to take a ticket, then the next day when I went to leave I couldn't leave unless I paid what was on that ticket that I took the day before. After about half an hour locked in, they finally let me out because they wanted me to pay again for the service that I had already paid for. So I lost a day of parking, terrible service provided. 

Giovanna 

on Google

a year ago

We are monthly customers, and get stuck in the garage even if our monthly pass is paid for. Customer service is bad, every time we present the receipt number, the person on the line keeps saying that the number is wrong and hanging up on us. On top of that, we have to deal with the people behind us beeping and cursing for us to leave the garage. This itself has been inconvenient enough to deal with, but it has also caused other issues for us in our routines. 

Eva Lao 

on Google

3 years ago

The list price was $7 if u was entered within the time frame (in by 10am out by 10pm). But in fact, i paid $19.75 for my parking duration. And there is no hourly price rate on the ticket. So is that a false advertising? If I sue, i would win with no doubt. 

Avinash B. 

on Google

3 years ago

Pros: - Monthly parking pass comes quickly if you are a resident of Gateway. - Fast Customer Service - Adequate spaces to park - Quick access to apartment if you are a gateway resident Cons: - Gate sometimes does not work leading to passback errors, service was quick for this (waited only a couple of minutes). - Lots of pillars in random places making the garage itself hard to navigate, I have a small sedan and still had trouble turning into a couple of parking spots. - surprise one time $30 "activation fee" for monthly card... read more