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Gateway at Ellington
- Apartments
- Webster, TX
About this business
Welcome to The Gateway at Ellington, an inviting community featuring modern 1 and 2 bedroom apartments in Webster, TX. Enjoy living with modern styles, private balconies, and exciting amenities. Schedule a tour today!
Location details
15603 Gulf Fwy, Webster, TX, 77598, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Predatory Towing I have lived at Gateway for 2 years. I wont be there another! 3 guests of mine had their cars towed. These vehicles were registered and even stickered while on property. They were all towed late Sunday night early Monday morning without warning. Don't rent here if you plan to have guests.
Go literally anywhere else. This is literally one of the worst places you could live. There are roaches and gnats everywhere, but they will lie and tell you the property is clean. People get shot & cars get broken into and stolen here. Neighbors are loud and disrespectful, and office does nothing about it. To top it all off, every single person who works in the office is rude, condescending, and downright useless. They slap you with additional charges for nothing and claim they didn’t do it or that it’s “policy”. I literally... read more
Business response:
We're disappointed by your feedback. We're happy to assist you with any questions or concerns regarding the details of your review. Please contact our office at gatewaymanager@gwrmanagementco.com at your earliest convenience. We look forward to speaking with you.
Don’t live here if you like running water I’ve been living here for one month now and the water, gets shut off weekly at MINIMUM once a week. They claim it’ll be off until 6 and then it doesn’t come back on until 8-9pm sometimes not even until the next day. Sometimes they warn you, other times you wake up to get ready for work and turn on the sink/shower and nothing. Absolutely ridiculous. Don’t move here if you like to take showers!!
THIS PLACE IS TRASH This project literally has trash EVERYWHERE! There are so many drug deals going on within these. People are getting robbed. The new management is extremely rude and unprofessional. They don't respond to safety issues or maintenance request. You never have hot water or they turn the water off completely.. YOU will NOT want to call this your home.. Its not a home you will be scared to leave your apartment at night
Horrible Place I literally just moved out and I couldn’t be happier. They suck all around. I had a broken shower head and broken toilet and it took them 11 MONTHS to fix it out of the 12 MONTHS I was staying there! Not to mention they don’t communicate with each other in there. The old management was horrible and the new ones are just bad. They are never in the office and never answer the phone and when they do answer, they are rude and disrespectful. I e had so many unnecessary fees it was ridiculous. Got charged every mont... read more
Horrible new management The new management is horrible .(10/22/2021) people in the office are rude and don’t know anything. I call about rent ahead of time just to still be late and have our late fees raise our price. The manger is never there only missy and she don’t know anything. She will say i will call you back but never do at all. Also it haven’t been no problems with the last management people they were friendly and help you with everything. Also this new management will not let you do partial payments which is a majo... read more
New management disaster I have been here a 1 1/2 years now. I will NOT be renewing my lease. They were bought out by some company who does NOT have their stuff together to say the least! No access to accounts/rental payments. No office staff except one nice Hispanic lady who seems to be getting slammed with all the work! The new "manager" doesn't know anything. Has 0 answers. She is NOT friendly at all. I mean they knew they were buying this complex why were they NOT more prepared? Why aren't they appropriately staffed? This... read more
Everyone wants to come home to where they treat you like family! Initially, I will admit, I was a bit timid to rent here, but it provided the best location for me (I needed to be close to my grandmother and have convenient access to 45 and beltway). I have lived here for about 6 months now and the property only continues to get better! The office staff is absolutely AMAZING!! They have great communication with the residents and truly care to resolve any issues that may arise! They really treat you like family here at Gateway... read more
Business response:
What an awesome review! We thank you for the kind words, you're one of the reasons we strive for greatness in the customer service arena. I will let the team know that you appreciate their efforts and we'll continue to listen and do what we can to be best!
Amazing place to live, awesome staff I have lived here about 3 months, saying it’s a Amazing place to live at would definitely be a understatement, The maintenance staff responds to Work orders immediately, safe friendly area, older apartment but amazing upgrades. Shout out to the apartment manager Charles, he give second chances to individuals, and has an amazing staff that is very attentive to all residents!!! Definitely recommend Gateway at Ellington, thank you guys for ALL y’all do. Amy
Frequently asked questions about Gateway at Ellington
How is Gateway at Ellington rated?
Gateway at Ellington has a 3.1 star rating with 316 reviews.
When is Gateway at Ellington open?
Gateway at Ellington is open now. It will close at 6:00 p.m.
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