This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Gates Ford Lincoln
- Car Dealers
- Richmond, KY
About this business
For 100 years, the Gates Auto Family has served Kentucky customers with the highest quality vehicle brands that keep commutes going for years to come. Gates Ford Lincoln is a trusted Ford dealership in Richmond, KY! If you are shopping for the adventurous Ford Explorer or the tough Ford F-150, we have you covered! With a friendly and knowledgeable staff, we're prepared to help you find your next Ford car, truck, or SUV no matter if you reside in Louisville or the Frankfort, KY area. We are located close to many major Kentuck... read more
Location details
6012 Atwood Dr, Richmond, KY, 40475, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
I bought a car 3 yrs ago, pleasant experience, great follow-up. I started looking for a SUV in Nov. 2019, I had 0 down payment, with credit score I could not get approved for a loan. On Jan 25, I received a call they had a 2019 vehicle in, I went in around 2:30 saw n drove the vehicle, I liked it they did some numbers, papers were prepared , the signing began. New car had rebates, however the warranty stated 3 yrs, I got the extended 2 yr warranty, they had checked $200 deductible, I questioned that, it was explained, I s... read more
A great relaxed atmosphere, no waiting. Randy Miller was a pleasure to deal with
Pricing was problematic, I had $12k in equity in my trade, they wanted to keep that money. took MANY tries and several hours to get a deal that was semi-acceptable. The rebate $$ seem to have disappeared from the final deal after the fact. Said I wanted to see lease pricing, 'our lease system is down'. I now have 10 inquiries on my credit report thanks to these guys. I was asked -- what would I like to complete the deal -- said I wanted a spray in bed liner -- no bed liner included. after the fact they said, yes, we sc... read more
Didn't honor warranty on parts or labor and the manager was tude and hung up on me after i refused to let them work on my truck
This is chris H******* and I give Brian M****** a five star rating great guy all around at work and wen hes not at work and dont care to help others
I was looking for a dependable used vehicle and found a listing for one at Madison County Ford. I was told the vehicle was in stock and was gassed up and ready for me to come take a test drive. After driving almost 3 hours to see the vehicle, I was told there was a mistake and that the owners daughter-in-law was driving the vehicle and it was not on the lot and she was out of town. They tried to sell me other vehicles, but it had more mileage and not what I was looking for. The new sales man said he would try to make it righ... read more
Business response:
Hello Vanessa, My name is Jeff and I am the General Manager here at Madison County Ford. Please accept my sincere apologies for your recent negative experience. I'm sorry to hear you were less than satisfied with your experience. Our goal is always the total satisfaction of our customers. I'd like to discuss what occurred and how we might make it up to you. At your convenience, please contact me directly at 859-623-3252. We value our customers' opinions, and thank you for bringing this to our attention. Respe... read more
Frequently asked questions about Gates Ford Lincoln
How is Gates Ford Lincoln rated?
Gates Ford Lincoln has a 4.5 star rating with 1,231 reviews.
When is Gates Ford Lincoln open?
Gates Ford Lincoln is open now. It will close at 7:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com