Gallery Furniture

Wendy V 

on BBB

2 months ago

Our transaction started in November 2023 and we finally got the last piece the first week of January 2025. The salesman made promises that were total lies, and after being without furniture in our living room for over six months he told us we had to reorder because there had been a problem with the material we had ordered. We started the process again in August 2024 and he promised we would have our couch in 4-6 weeks. It was only when I went to cancel our order in January 2025 that miraculously we were on the schedule for d... read more

Catherine B 

on BBB

3 months ago

I ordered a kitchen set on 9/01/24. Was told the delivery would be the following week.as it was in stock. The day before they called and said the table wasn’t in. They delivered the chairs and a loaner table. Waited two months and got a call that there was a delivery. Day before delivery they called and said it was damaged and ordered another one. Was told it was expected to be in 11/17/24. I keep getting the run around. Still haven’t received my table. 

Diane M 

on BBB

9 months ago

My husband and I are 80 years old, and we had a terrible experience with this store. I ordered on August 26, 2023 a couch and table and gave a $600, deposit. We go to ******* the end of October so had the sales manager, ***, write on my recept that if the furniture was not delivered by end of October he would refund my money. The furniture was supposed to be delivered the Sat. before that between 12 and 5 and we were to get a call one half hour before they came. It got later and later in the day and I kept calling the store ... read more

Christina D 

on BBB

10 months ago

We ordered a dining room table on 9/4/23 along with a custom protective pad. We paid in full that day. The first table they delivered the delivery men damaged, the second came out of the box damaged and we had to fight for months to get a replacement. i have spent the past nine months calling regularly, sending emails, most of which are unanswered and I still can not get the table pads delivered. They kept pushing back when they would be ready (originally promised in 6-8 weeks). Then *** been told more than once they are in ... read more

Kristina S 

on BBB

10 months ago

Where do I started about how terrible this company/place is. First off ordered my couch 2/17/24 still no couch. Spent *****. I am beyond frustrated. Everytime I call I get the run around and get told to call again next week. I have cursed yelled and even showed up with nothing. This is beyond ridiculous. They never have an answer for me and I am always being told to keep calling and maybe it will come. I was even told at one point it is in ******** and it will be here next week well next week comes they say oh its on *******... read more

Tiffany M 

on BBB

a year ago

We ordered a sofa and ottoman September 9th 2023, our contract said "1 to 2 weeks". After two weeks I start to call to set up delivery. I was told, "try next week". Called the following week, I was told "call again in 4 to 6 weeks". Of course now I can't cancel as I signed a contract, a contract that said "1 to 2 weeks". I remained patient. I called late October and was told " November 17th, as issue with the fabric ". I finally called November 21st and asked to speak to a manager I did not have my order number on me but gav... read more

Claudia C 

on BBB

a year ago

I ordered furniture in August of 2023 from Gallery furniture in ******* ** and was promised delivery in September which never happened 3 months later I still had not received my complete order and decided to cancel 2 items which were never delivered. After 2 months of waiting for My refund and multiple calls,and promises for the past 2 months I decided to write this review to warn future customers to avoid this establishment 

Michael B 

on BBB

a year ago

I would never recommend this store to anyone they are a bunch of liars there I purchased something back in October was told would have by Xmas sadly never got it finally came with wrong piece on Jan 16 promised two more times that it was an honest mistake and was bringing the piece which was scheduled two more times for them not to show or call finally canceled order thru ******** which is also a problem and a bunch of lies finally to be put in dispute through td financial it has been the worst experience dealing with the pe... read more

Ravi P 

on BBB

a year ago

I ordered a bedroom set on July 4th which was promised to be delivered within 1-2 months as per the call representative. After 4 months, it's yet to be delivered. The manager, ********, **** and ****** (call representative) are a bunch of pathological liars. Every time you speak with any of them, they will give one excuse after another as to why the delivery cannot be made. After failing to comply with the delivery date multiple times, they refused to provide a refund even though full payment was made in good faith. This is ... read more