Fresenius Medical Care North America

Ian M 

on BBB

2 years ago

******** Kidney Care Liberty Park, *********** is an absolutely horrible dialysis clinic. The staff including Admin operate on one basic philosophy regarding patients. After treatment the clinic culture is to get the patient taped up (mummified, if you will), up and out of the chair with as much haste as possible sometimes still hemorrhaging at cannulation sites and quickly, while not adhering to proper cleanliness and disinfecting practices, wipe down chair and machine and promptly slam another body into the still warm chai... read more

Ronald H 

on BBB

2 years ago

The supply ordering process appears to be in deep trouble. The orders are not filled properly, from being short on supplies without explanation (later find they are "back ordered") to getting 55 boxes of one product instead of 5! Pallets of boxes! and then short on another part of the order!Incorrectly delivered boxes are not picked up. I was promised a pick up 3 months before it nappened. I have old supplies that are out of date and they have to be drained and dumped by me. They promised to sort these and not let them expir... read more

Mindy R 

on BBB

3 years ago

Their customer service do not care about their patients. I've had a order since August (35 boxes to be exact) sitting in my living room, and when I asked about how these will be picked back up by them I was told multiple things. The first one was from my clinic stating all they needed was the delivery driver to call them and they will pick it up, FALSE. The second one was from the delivery driver who stated if he spoke with my clinic on the phone then he will pick it up on the next deliver date, FALSE. The third was from the... read more

Chelsie T 

on BBB

3 years ago

Bullying, workplace affairs, and retaliation are the norm within the Home ************** in ************/***********. Management is corrupt, even upper management and HR. They intimidate and threaten retaliation against anyone who reports poor workplace behaviors, so nothing ever changes. This is a textbook toxic work environment, and the ** team of nurses and support staff had to suffer in it for several years until finally I went to HR. The problem staff members left the ** dept, however upper management had HR on their si... read more

Laquisha P 

on BBB

3 years ago

Next time yall post an hiring event- make sure it's not false advertisement. I drove 30 mins (including tolls I paid for)Just to discover- the building door was locked and **** didn't have a contact # on the job fair ad 

Madeline S 

on BBB

3 years ago

Fresenius South ******-************** My 73 year old mother has an extensive medical history in addition to her cognitive state not always being **************************************************************************************************** that she could not miss any of her treatments. I informed them that my mother cognitive state varied and that I would make every effort to get her there. However, it is also her right to refuse treatment whether it's because she's not feeling well, any confused reasoning or wanting t... read more

Victoria R 

on BBB

3 years ago

Fresnius Kidney Care Center in **** ** almost killed my niece through medical negligent action (actually non-action) They placed a port near her heart and it was to only be there for 1 week or they told my niece that leaving it there longer, it could/would create infections. They did not move the port for 2-1/2 weeks (almost 3). She got an infection (sepsis) in her heart AND her brain, as well as in her arms, hands and legs. She almost died of two aneurysms due to the infections. She was in Sacred Heart from April 10, 2022 t... read more

Curtis C. 

on BBB

3 years ago

I asked for a copy off my medical records from the ***** ******* location and was told that I could not get them myself. I was asked why I needed them. Be careful of these people. Something is not right. Had to call an attorney and ask for assistance on getting my medical records. 

Christopher C 

on BBB

4 years ago

Fresenius *********** is the worst customer service I have ever experienced in my life. I work at another dialysis company ,but we use their ****************** unfortunately. I called to place a will call order ,because they failed to deliver my scheduled order after 2 weeks late. FMC took 3 days to call me back to place the order. When I eventually was able to place my order ,I waited 5 & half hours on the dock for them to pull my order. The wait time for a call back with product or parts is days not hours. I've never seen ... read more