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Fresenius Medical Care North America
- Healthcare
- Waltham, MA
About this business
Fresenius Medical Care North America is part of Fresenius Medical Care, one of the world's largest, integrated providers of products and services for individuals with chronic kidney failure, a condition that affects more than 1.5 million individuals worldwide. Through its network of over 2,220 dialysis clinics in North America, Europe, Latin America and Asia-Pacific, Fresenius Medical Care provides dialysis treatment to 172,227 patients around the globe. Fresenius Medical Care is also the world's largest provider of dialysis... read more
Location details
920 Winter St, Waltham, MA, 02451, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 5:00 a.m. to 10:00 p.m. | |
| Tue | 5:00 a.m. to 10:00 p.m. | |
| Wed | 5:00 a.m. to 10:00 p.m. | |
| Thu | 5:00 a.m. to 10:00 p.m. | |
| Fri | 5:00 a.m. to 10:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The staff is not trained properly and they try to bully you there if you don't do what they say they try to punish you with different times that make it inconvenient for you to do treatment they have no communication between the main office and the employees they do like to spend a lot of time on their telephone This is a response to Customer Complaint ****** filed on 7/13/2025. While we appreciate the role the Better Business Bureau takes in assisting consumers, Fresenius Medical Care is required as a healthcare provider to... read more
The staff is not trained properly and they try to bully you there if you don't do what they say they try to punish you with different times that make it inconvenient for you to do treatment they have no communication between the main office and the employees they do like to spend a lot of time on their telephone
Business response:
This is a response to Customer Complaint ****** filed on 7/13/2025. While we appreciate the role the Better Business Bureau takes in assisting consumers, Fresenius Medical Care is required as a healthcare provider to comply with various statutes, rules, and regulations relating to the protection of patient health information. As a result, we are unable, without appropriate authorization, to provide you with a substantive response to the above referenced complaint or even to confirm whether the individual named is one of our ... read more
I was at Fresinus in ******* NY for 3 months. The staff is not trained, dont care and mostly want to sit and be on their phone once dialysis is started. They never took my temperature and never wash their hands or use sanitizer . It is a beautiful place where nursing care is at its worst. Lots of bias and prejudices. Staff do not respect patients of color!!! Beware!!!! Dont go there! They deserve NO STAR!!!
Business response:
This is a response to Customer Complaint [******] filed on [6/20/2025]. While we appreciate the role the Better Business Bureau takes in assisting consumers,Fresenius Medical Care is required as a healthcare provider to comply with various statutes, rules, and regulations relating to the protection of patient health information. As a result, we are unable, without appropriate authorization, to provide you with a substantive response to the above referenced complaint or even to confirm whether the individual named is one of o... read more
This Company refuses to give adequate care to their patients. Most clinics are understaffed and overworked. Their main focus is the money not the patients. Its sad. The workers whove been there long enough know this and sadly stay there for the overtime/ money as well.
Business response:
Steps to resolve this matter are being handled internally and are now closed.
If I could rate them as a ZERO STAR I would! The person I spoke to about questions of my application for employment was VERY UNPROFESSIONAL!! supposedly he works within the HR department. He was rude, interrupted me and had attitude from the beginning of the call!! Im GLAD Im not going to be working for this company now!
Business response:
This matter is being handled internally and is now closed
Hello! Im a former employee, from the ******** ************** Unprofessional at its finest, they speak in their Filipino language on the floor in front of patients and other coworker's. They talk about the patients in their Filipino language and the patients know when theyre being talked about. They have employees working in the buffer zone (hepatitis b patients) working with susceptible patients because they are short staffed. They are short staffed because they treat they coworkers like trash. Its a gossip fest, they talk ... read more
******** Kidney Care Liberty Park, *********** is an absolutely horrible dialysis clinic. The staff including Admin operate on one basic philosophy regarding patients. After treatment the clinic culture is to get the patient taped up (mummified, if you will), up and out of the chair with as much haste as possible sometimes still hemorrhaging at cannulation sites and quickly, while not adhering to proper cleanliness and disinfecting practices, wipe down chair and machine and promptly slam another body into the still warm chai... read more
The supply ordering process appears to be in deep trouble. The orders are not filled properly, from being short on supplies without explanation (later find they are "back ordered") to getting 55 boxes of one product instead of 5! Pallets of boxes! and then short on another part of the order!Incorrectly delivered boxes are not picked up. I was promised a pick up 3 months before it nappened. I have old supplies that are out of date and they have to be drained and dumped by me. They promised to sort these and not let them expir... read more
Their customer service do not care about their patients. I've had a order since August (35 boxes to be exact) sitting in my living room, and when I asked about how these will be picked back up by them I was told multiple things. The first one was from my clinic stating all they needed was the delivery driver to call them and they will pick it up, FALSE. The second one was from the delivery driver who stated if he spoke with my clinic on the phone then he will pick it up on the next deliver date, FALSE. The third was from the... read more
Frequently asked questions about Fresenius Medical Care North America
How is Fresenius Medical Care North America rated?
Fresenius Medical Care North America has a 2.6 star rating with 56 reviews.
When is Fresenius Medical Care North America open?
Fresenius Medical Care North America is open now. It will close at 10:00 p.m.
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