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Freightliner & Western Star of Hagerstown
- Trailer Dealers
- Hagerstown, MD
About this business
Location details
16777 Halfway Blvd, Hagerstown, MD, 21740, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 11:30 p.m. | |
| Tue | 7:00 a.m. to 11:30 p.m. | |
| Wed | 7:00 a.m. to 11:30 p.m. | |
| Thu | 7:00 a.m. to 11:30 p.m. | |
| Fri | 7:00 a.m. to 11:30 p.m. | |
| Sat | 7:00 a.m. to 5:30 p.m. | |
| Sun | 7:00 a.m. to 5:30 p.m. |
This place is an absolute joke!!! My truck broke down, got towed to their shop. They said the truck would be diagnosed and fixed the next day. Took them all day to diagnose the problem and couldn't even call to give any updates. Customer service is poor and clearly their workers wanna get paid without doing any real work. They wanted 15k to replace the whole air dryer system but they didnt touch anything. Had to get it towed the following day back home to have my mechanic fix it. DO NOT bring your truck to them. My mechanic ... read more
I’ve read many other ratings of this place one thing I’ll agree on is their lack of communication and poor quality of service. Came in on Friday afternoon and here I am it’s Sunday afternoon still waiting for them to tell me it’s done but not yet.
My Cascadia derated to 55 mph. I drove it here because it was sorta close to home. I left the truck. A few days later they called to say the truck was ready, and that all the work was done under warranty. I got the truck and headed out on the road. A few days later, on New Year’s Eve, just outside of Emporia, Kansas, the truck derated to 5 mph. I had to get towed down to Wichita. I had to stay in a hotel for several days. Turns out the DEF pump had to be replaced and other issues resolved in the emissions systems. All Transt... read more
The absolute worst communication!!! The worst! We had to call them to get updates on our truck repairs- the last update we got was at 2pm that said they were going to do the regen at 4 and it should be ready at 5:30. So we continue to wait (in the lobby of the hotel we checked out of at 11am because we were told the truck would be done today). At 5:45 we called them again; cuz they don’t communicate- only to get the “we’re closed” recording! CLOSED! They didn’t call and say it’s ready, it’s not ready, nothing! So here we sit... read more
Frequently asked questions about Freightliner & Western Star of Hagerstown
How is Freightliner & Western Star of Hagerstown rated?
Freightliner & Western Star of Hagerstown has a 3.1 star rating with 374 reviews.
When is Freightliner & Western Star of Hagerstown open?
Freightliner & Western Star of Hagerstown is open now. It will close at 5:30 p.m.
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