Frederick Memorial Gardens

carolyn s 

on BBB

5 years ago

headstone damage when preparing for burial! offer to replace! 0ct 1 2019 continues to be not done!@ 

Angela W 

on BBB

5 years ago

If I could dig my mama up with my own hands,to bury her somewhere else I would. 

Karroll B. 

on BBB

5 years ago

Unethical business practices here, misleading managers who use bullying tactics. Night time call hours mandatory, but not disclosed on interview. Dangerous travel conditions at night, and I was threatened by the sales manager "You will stay here all night until you get me two apppointments" This is workplace bullying. The General manager, sent an email message -" you WILL (in caps, as though she's yelling at me)...you WILL stay until 7pm. I declined, reported them to HR, along with the complaint about putting my life in dang... read more

Jackie P 

on BBB

5 years ago

We buried my father May 22, 2019. It is now Oct 21, and he still had no headstone despite being prepaid for in 1976. Every attempt to get this business to return my call has failed. Next step is an in person meeting and then to the media if necessary. 

Rev. Donald C 

on BBB

5 years ago

Horrible staff!! These people have no business being in the cemetery business! The staff lacks professionalism, they are uncaring, and not to be trained in the art of comforting their clients! 

RomalicJ 

on BBB

5 years ago

They have allowed several loved ones placed in their cemetary to headstones to vandalized. After bringing it to their attention and sending in multiple emails to their corporate office over a period of two years no resolve has been brought to the matter. I wish I could have my love ones removed from their cemetary. I disgusted over the non professionalism that this company presented. 

Daniel H 

on BBB

5 years ago

I want my moms headstone! I’ve called everyday this week and have been given every excuse you could think of as to why they can’t give me the status. Whoever answers the phone tells me I need to talk to the director of the account and he’s not in or with a family. He call me back 2 days ago and said someone else had that information and he would call me the next day. Not only has he not called back, he is ignoring my daily request to contact me. My mom doesn’t even have a temporary marker with here name, meaning she’s in an ... read more

Maryellen G 

on BBB

5 years ago

I wish I could leave a negative star rating for this company. StoneMor LP is nothing more than a SLUMLORD of cemeteries. Their neglect, and lack of any maintenance, at their properties, all over the country, is shameful! What customer service there is, is very rude & insensitive. They do not have the slightest idea how to care for a cemetery, or it's customers...nothing more than an acquisition company, and a get rich scheme for upper mgmt. 

Nancy K 

on BBB

6 years ago

This complaint is about Resthaven Memory Garden in Avon, Ohio and is a StoneMor property. On December 26, 2018 a local television news crew filmed at Resthaven. The footage shows headstones under water and mud. Trash cans have overflowed with debris. Headstones are chipped because heavy equipment has damaged them. My parents headstones are among those. I have contacted both Resthaven and StoneMor regarding their abandonment of care and maintenance. Neither has given me the courtesy of a response. Complaints about Resthaven a... read more