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3.7

★★

26 reviews

5★16

4★2

3★0

2★1

1★7

Reviews(3)

Google Reviews(23)

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Arleen B. on Birdeye

★★

a year ago

Frassica Plumbing was sent by our home protection plan HomeServe. I had advised HomeServe and Jordan the Person that scheduled the appointment from Frassica Plumbing that we had a leak but did not know where it was and that I wanted a leak detection plumber to come out. We have a Flume Smart Water Monitor that sent me several alerts advising we had a leak. I shared this information with both HomeServe and Jordan @ Frassica Plumbing. When the technician arrived he just kept asking me questions versus him trying to locate the leak. I advised that I had asked for a leak detection team and he did not seem to know what he was doing. He never checked the entire house he only checked the downstairs bathroom and a couple of water lines outside. That was it. He came back and said he was not sure where the leak was but that he found a drip on one of my water lines that was connected to a water bowl. I asked him to please fix it. He left for 15 or so minutes and when he returned he said he the insurance would not cover the repair. I told him that I did not think that was accurate as I have every coverage offered by HomeServe but nonetheless I told him I would just pay for the repair out of pocket. Just needed the problem fixed. He said he could not fix the problem if it is not covered by the insurance. That to be was ridiculous. I asked to speak to a manager and was told the manager was not available. I called the office and was told by Jade that the repair was the technicians call. I advised her that he was refusing and she proceeded to say that was his decision and they were too busy due to the holidays. I expressed my displeasure with her comments and lack of customer service but she could care less. The technician left and I received a call from Jordan per my request to speak to a manager. She advised that they do not do any repairs outside of what is covered by the insurance. I replied that was ludicrous. How does a plumbing business come out to service an issue and leave without addressing and fixing the issue? Whether they get paid by the insurance or the customer it should not matter. They should never leave a customer hanging with an unresolved issue. Especially in today's environment and the fact that we have a major drought how can a company be so unethical as to leave a leak unaddressed even when I was fully willing to pay for the repair. I will never allow HomeServe to send Frassica out again and I will be making sure that anyone and everyone I reach is aware of their lack of customer service and environmental ethics!!! Awful experience!

bigboysdeals@gmail.com review for Frassica Plumbing

bigboysdeals@gmail.com on YellowBot

★★

10 years ago

Frassica Plumbing Corona Plumber I have worked with Frassica Plumbing for years - great Company and people! My experience today was no different than all the excellent experiences I have had in the past. Same day plumbing service when I request it. Frassica Plumbing was not only prompt, quick and both efficient and effective, but very pleasant to talk with and really made me feel comfortable with the work done. All was taken care of at a very reasonable cost. I cannot recommend Frassica Plumbing more highly.When you need a plumber in Corona call them.

[email protected] on YellowBot

★★

10 years ago