Frantz EyeCare Fort Myers

David J. 

on Birdeye

2 months ago

What a joke of a business and wish I could review no stars. I arrive almost 30 min early for my appointment and ask the unfriendly receptionist to make a copy of my secondary medical card since that was the only thing I didn't complete on the online registration. She says we will get that info when your name is called. OK, now 30 minutes AFTER my appointment time, they tell me they can't find any online registration (even though I have a picture of completion) and that fill ALL the forms out again or there will be further... read more

Jessie H 

on BBB

8 months ago

Went in for a routine eye exam, and feel I was taken advantage of due to my age. I am young, had not previously had an eye exam since I was a young teen and did not know what routine exams should look like. Upon going in, they told me they wanted to send me to the other side of the building for an additional test, I agreed assuming it was a normal part of the exam. Turns out it was not part of a standard exam, and they sent me a bill for nearly $400 beyond what my insurance would cover for the standard exam. I was at no poin... read more

Jessie H 

on BBB

8 months ago

Went in for a routine eye exam, and feel I was taken advantage of due to my age. I am young, had not previously had an eye exam since I was a young teen and did not know what routine exams should look like. Upon going in, they told me they wanted to send me to the other side of the building for an additional test, I agreed assuming it was a normal part of the exam. Turns out it was not part of a standard exam, and they sent me a bill for nearly $400 beyond what my insurance would cover for the standard exam. I was at no poin... read more

Terry D. 

on Birdeye

9 months ago

Disappointed, sent them an email with a general question for my sister whom I wanted to get an exam for here however, I guess business is good because I got no response. 

Sharon B 

on BBB

a year ago

My recent cataract surgery has turned into a nightmare!! After paying close to $8000 out of pocket, I still need to buy glasses costing me $500 due to my poor eyesight. For a week after surgery I could not see properly & had to order temporary glasses, which was an additional cost. Medicare will not cover my glasses even though I was told I’m entitled to a standard pair. This entire ordeal has been so stressful. I thought I had chosen the very best place, and now wish I had gone elsewhere.<br /> <br /> <br /> 

Richard S 

on BBB

a year ago

You cannot trust them, especially on the 60 day guarantee. I went to the ********** office where the service is sub par and they could not get my prescription right. The glasses they had made were wrong, they made me dizzy and nauseous. They attempted to remake the glasses without any change they still were wrong. The staff suggested something was wrong with me (without saying that explicitly). When asked to correct this they had the audacity to ask for additional payments here again implying this is my fault. 

Saundra L. 

on Birdeye

a year ago

I just returned from my appointment with Dr. Rockman at Frantz eyecare and couldn't be more pleased. The staff are kind and caring. Lessie in particular was very easy to work with and did a fine job. 

Deborah C 

on BBB

a year ago

Patients are not first at this practice, despite their commercials and billboards. It seems they lost sight of what IS important. I recently had cataract and glaucoma surgery in each eye, one week apart. But even before that, I would have to block an entire afternoon to get through an appointment. Each step is painfully long and the wait between each step can feel like forever, depending on how many doctors they have on staff that day. During the many appointments for my surgeries, I was there too often and too long. At one ... read more

Bev H 

on BBB

a year ago

Frantz EyeCare provided my husband with the most exceptional care in determining an important diagnosis. It has changed everything about his diet and vitamin routine, and enforced the value of getting his eyes checked frequently. We were treated with such respect, and I'm grateful to have them in my community!