Fox Volkswagen

Jill Di Carlo 

on Google

3 weeks ago

I’ve been very disappointed with my recent VW purchase and the issues that followed. The buying process started off well, I found the car online, went in to test drive it, and everything up to that point was smooth. We agreed on a price and began the paperwork without any problems. However, things changed once the sale was finalized. During the final walkthrough, the salesperson noticed a clear issue with the vehicle but downplayed it, suggesting it was normal and nothing to worry about. In hindsight, I should have refused t... read more

A 

on Google

3 weeks ago

Came in to look at a Tiguan. First the good: -It’s clean -There are a lot or different vehicles to look at with some lease deals advertised which is always nice. The bad: -Aggressive sales tactics. I went to four different dealerships last week including the Toyota dealer next door. This is the only dealership that refused to let me take numbers home after I took time out of my day to talk to them. They also tried to force me in to scheduling an appointment by asking over and over again when I’d come back. It felt desperate.... read more

Ty Owens 

on Google

4 weeks ago

I've had my car in quite a few times since last month. Once for a car battery inspection after I had a random dead battery, this ended up costing over $200 only to be told nothing was wrong. I then went in for a broken center console latch and to have my key fob inspected because my fob was malfunctioning and only worked about 30% of the time, requiring me to use my spare. Got my center console replaced but was told that there was nothing wrong with my fob and that I should just "use my spare since it works." I was a bit fru... read more

Dee Lee 

on Google

a month ago

This is my experience regarding my recent service appointment for a check engine light. I scheduled the visit online for 7:45am and arrived on time. In fact I was the first to arrive on that day. While check-in was smooth and I appreciated the courtesy ride to my workplace, the rest of my experience fell well short of expectations. Despite early appointment, my car was never serviced at all by the end of the day. I made a call around 1pm to inquire about status and was told that my car was next in line. After work, I had to ... read more

Rithin k 

on Google

a month ago

Service experience is going bad from last year to this year. Advisor loks like not taking the issues to the technical staff. I feel bad this time. I have to come and tell 2nd time to get my steering issue fixed. And the service advisor not all of them but some of them are not giving any detials on the extra options they have for the services.