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Four Paws Animal Hospital & Wellness Center
- Veterinarians
- Five Mile Fork, VA
About this business
We provide complete medical, surgical, and dental care for cats and dogs in a modern hospital with compassionate and talented staff. We believe in involving clients in decisions about their pet's medical care, aggressive pain control, and outstanding customer service. We offer boarding Monday through Saturday noon. Additional services include: microchipping, sedated grooming for nervous or difficult pets, and fantastic prices on preventatives. And with our online pharmacy your pet's medications can be mailed right to your ho... read more
Location details
10088 Jefferson Davis Hwy, Five Mile Fork, VA, 22407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Took my baby there to be put down (cancer). They didn't give her enough sedative, they couldn't get an IV in, she cried out and was terrified. She struggled and had to be held down. I feel as though I betrayed her in her final moments as she struggled. She never went to sleep until her heart stopped. I have gone there for years and had good experiences. I don't know if it's new staff or what but I will NEVER go back there.
Business response:
Please let me start by saying we are so very sorry for your loss. Second, I am also very sorry for your experience. You are correct, this is not the end of life process we want for any client and patient. Please know that we have taken steps in training and policy change to ensure this does not happen for another pet. I know your experience cannot be changed, but I did want to let you know that you are heard and changes were made. If you would like to talk further please reach out to our office manager, Stephanie.
RecommendedWe have two pets at this clinic and couldn’t be happier with the service. The staff is always friendly and they’re responsive when we have concerns. I appreciate that the vet here doesn’t recommend unnecessary services and products but gives our pets exactly the attention they need. When we day-boarded our puppy, she got to spend all day hanging out with the staff everywhere they went, and didn’t just spend her day in a kennel. We are extremely pleased with Four Paws and plan to stay as long as we are in Fredericksburg!
Business response:
Thank you very much for your kind words and recommendation! We’ll see you again soon.
This place was a waste of time and money. I took my cat here on Thursday and was charged nearly $300 for lab tests, pain medicine, and 4 cans of food. I was told I'd have the lab results within 24 hours. On Saturday they were supposed to email the results to a different vet. After speaking with them several times, they only sent part of the results before closing for the weekend. Therefore, I had to pay for the same tests again. It's now the following Tuesday and I have still never recieved the rest of the results I paid for... read more
Business response:
Your pet's records were sent to your personal email per your request. Unfortunately sometimes email filters block them or send them to junk mail folders. I am sorry if you never received them. We agree that the inability to have face-to-face conversations these days due to COVID is very unfortunate, as it makes it much more difficult to have meaningful conversations with people. It sounds like despite our numerous phone conversations, you were left with many concerns and questions. I am sorry to hear that. I hope your pet is... read more
We had a bit of a scare with our 3 year old border collie today. We’re new to the area and this place was an answer to my prayers. This animal hospital is outstanding! The staff is extremely caring and helpful. Their team is fast and organized in an emergency situation. It is clear that they care about your pet as if it’s their own. I am so impressed. Thank you Four Paws, for being there for not only my pet but for me as well. I can’t express how grateful I am.
Business response:
Thank you very much for this great feedback! We very much enjoyed meeting and helping you and your pup today.
We have been taking our German Shepherd and pitbull mix to Four Paws Animal Hospital for 1 year. Our first visit was because our dog was itching and they prescribed Apoquel to us, which they claimed would be a drug that would help stop his itching. We weren't informed of any serious side effects from using the drug. However, after giving it to our GS for a month, we did some research and found that it is a drug that is known to reduce bone marrow as an anti itching drug. We were shocked, no one at the office had mentioned an... read more
Business response:
We have tried on numerous occasions to reach out to you to discuss a variety of issues and have received no response. I wish that we had been able to talk to you directly. Our desire is always to work through any challenges together.
Established Shadow as a patient here. Everyone was amazing. Shadow was very happy and relaxed. I highly recommend Four Paws Animal Hospital. It’s nice to know they take care of emergencies but hopefully I won’t need that service!
We had a great first visit to the vet today. From the moment we walked in the door to when we left every person was friendly and efficient!
Frequently asked questions about Four Paws Animal Hospital & Wellness Center
How is Four Paws Animal Hospital & Wellness Center rated?
Four Paws Animal Hospital & Wellness Center has a 4.3 star rating with 455 reviews.
When is Four Paws Animal Hospital & Wellness Center open?
Four Paws Animal Hospital & Wellness Center is closed now. It will open on Monday at 9:00 a.m.
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