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Foundation Automotive of Wichita Falls
- Automotive
- Wichita Falls, TX
About this business
Location details
315 Central E Fwy, Wichita Falls, TX, 76301, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Took my Vehicle that is under manufacturer's warranty in for an oil leak on 7/23/24 and they stated they fixed it. Took same vehicle back on 8/27/24 for same issue and they stated they fixed again, Same vehicle is now at another dealership for the same issue because this company never fixed the issue in the first place. Now I have been without a vehicle for over a week. I called the4 service manager to let him know about the issue and he treated me as if he could care less. Not even and apology.
I had a signed offer sheet for a used car on April 19, 2024 from Foundation Mercedes for a 2018 *** 650I. They then said they couldnt sell me the car at that agreed upon, which is illegal by the way. I didn't want to but I did go ahead and pay the higher price in large part to the fact that they said I could buy a *** factory Platinum extended Warranty which would be good for 5 Years or ****** miles with $0 deductible from the time I purchased the car for an additional $3,255.00 which i paid for. For over two months after I ... read more
Called service **** around first part of August 2024 to schedule a recall service. The lady seemed in a rush and said they would call when parts arrived. Hung up before even getting a name and vehicle info. About 10 days later I called back and talked to ******. She took information and said as soon as she hangs up she will go find out what's going on and call me back shortly. That was about 4 days ago. I finally called Saturday and talked to a guy that took messages and explained to him to make sure they cancel out my servi... read more
When I looked over the offer of a used vehicle they had, I noticed they had added two protection packages at $995.00 each. One covered little things like water spots and stains and the other was for a gps tracking device. When I told them I didn't want either option, they informed me that they weren't options and were a company policy to include them. Keep in mind that this vehicle was not being financed through the dealership and a bank hadn't even been decided on yet. I've never had a dealership force something like this o... read more
We took our car which was still under warranty, in to have a water pump replaced. After 3 weeks, we called and texted, but couldnt get any response from them. My husband went to the shop and was treated terribly! No resolve. After 4 weeks I went in to check on the progress, and the *************** manager was incredibly rude. I asked if we could at least get a loaner. He very angrily said WE HAVE NO LOANERS!! Its 5 weeks now, and no hope in sight.
Business response:
We greatly apologize for this encounter while your vehicle was in service at our shop. There is no excuse for the lack of communication you experienced, and we are very sorry we were unable to reach you by phone. Unfortunately, the part that was required to repair your vehicle was on a national back order and took over a month to arrive. Once the part arrived, we diligently installed it, and quality checked the vehicle to ensure good operation. The vehicle is under warranty and there is no cost to the customer. We apologize ... read more
If I could give zero stars I would. I went in two months ago to fix my car that was sounding like a lawn mower. There was a part needing replaced, they were paid thousands, and the problem persisted. I bought it back in and it had created more damage to my emissions system. They charged me, replaced another part, the problem continued. I got upset and they finally said it wasn't my fault (they had blamed me for running over things) and said they would replace the parts and fix it. This was two weeks ago. They are now giving ... read more
I bought a 2016 Jeep Wrangler. I had it literally 2 minutes and it completely died on me. They towed it back and put me in a rental and " fixed " the issue. It took 3 days. A month later the exact issue happened and had to be towed back for something that was supposedly fixed the first time, Now I have to wait a week for the repair over something that they said was " fixed " the first time. I haven't owned it 2 months and I still have paper tags on it!!!! I'm not out of pocket because they are taking care of it but that's ri... read more
Business response:
We are working diligently to get the problem permanently resolved. Unfortunately sometimes the issue appears fixed and then pops up again and this is what has happened in this situation. The person that traded it in had it repaired and then a few days later came back to trade it in on something else. At the time we took it in on trade and then ran it thru our shop it was running as it should. Unfortunately the issue popped back up once it was purchased. If we had known it was not permanently repaired then we would not have s... read more
Frequently asked questions about Foundation Automotive of Wichita Falls
How is Foundation Automotive of Wichita Falls rated?
Foundation Automotive of Wichita Falls has a 3.3 star rating with 223 reviews.
When is Foundation Automotive of Wichita Falls open?
Foundation Automotive of Wichita Falls is closed now. It will open tomorrow at 8:30 a.m.
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