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Foreign Service Benefit Plan
- Insurance
- Washington, DC
About this business
Location details
1620 L St NW #800, Washington, DC, 20036, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 8:00 p.m. | |
| Sun | 08:00 a.m. to 8:00 p.m. |
Awful customer service provided during the most stressful times in a persons life - cancer treatment. They were awful, made it extraordinary difficult to get doctor recommended treatment and medications, failed to pay bills, and disrupted care. They also kept asking if we had other insurance which we did/do not have. It has been a nightmare experience and I will be recommending against taking this insurance for all time. They made an already heartrending experience even worse.
Nightmare. They lure you in with the massages and their customer service is abysmal. If I could give this negative stars, I would.
Terrible we just switched from BCBS FEP Blue… you will regret it.
Really appalling customer service - I don't know if it's FSBP, or Aetna, or AFSA - but it's all bad. 1) call, 2) get transfered, 3) wait over 2 hours to speak to a "Health Benefits Officer", 4) they recite the benefits book, can provide no other information, give me a new number, 5) call new number, 6) that person sends me back to the 2 hours wait to speak with another HBO, 7) call number again, ask not to be transferred, 8) the person says they don't have the information I'm looking for even though they're the correct numbe... read more
I was very satisfied with FSBP for more than a decade. Recently however, the number of claims rejected by Aetna (who administers the plan now) has skyrocketed. Having to logon to both the FSBP website and the Aetna website to find and match up claims, with the explanations of benefits documents (which include multiple claims), and denial letters adds a layer of complexity that seems designed to keep customers from clearly understanding or tracking claims. Everyone says the massage benefit is worth it, but since this summer (... read more
Frequently asked questions about Foreign Service Benefit Plan
How is Foreign Service Benefit Plan rated?
Foreign Service Benefit Plan has a 2.6 star rating with 20 reviews.
When is Foreign Service Benefit Plan open?
Foreign Service Benefit Plan is open now. It will close at 8:00 p.m.
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