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Ford Service
- Car Dealers
- Duluth, GA
About this business
Berkshire Hathaway Automotive is the fifth largest dealership group in the United States. It operates nationwide and sells various brands including Ford, Nissan, Chevrolet, Toyota, Honda, Kia, VW, Subaru, and more. The company is known for offering its customers the fullest experience and the most knowledgeable staff ready to provide accurate information and empower customers to make the best decisions when it comes to vehicles. Berkshire's automotive empire consists of more than 80 independently owned dealerships with more ... read more
Location details
3230 Satellite Blvd, Duluth, GA, 30096, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:30 p.m. | |
| Tue | 7:00 a.m. to 6:30 p.m. | |
| Wed | 7:00 a.m. to 6:30 p.m. | |
| Thu | 7:00 a.m. to 6:30 p.m. | |
| Fri | 7:00 a.m. to 6:30 p.m. | |
| Sat | 7:00 a.m. to 6:30 p.m. | |
| Sun | Closed |
Outstanding staff, selection, friendly, kind, knowledgeable, fast fun and easy! Very involved in the Community, glad to do business with like minded people!5 Stars for Team Gwinnett Place Ford
Hi ****************,I wanted to share my experiece at Gwinnett Place with you. My wife and I were attended by ********. He spoke Spanish with us and this was helpful for my wife.We were looking at the ****** Leaf use car available in your lot. The asking price was $6,795 or so. We drove test it and after much conversation we were given the drive out price. It was 50% higher that the original price.Part of the charge was a $2k inspection. This charge is so ironic since there is no report on the status of the battery.. which i... read more
The Gwinnett Place Ford/Lincoln is cheating the customers out of service that is not rendered. This will be the third time I brought my car into the shop for the same issue that is not fixed. I paid so much for labor and no service was rendered. I am just tired of dealing with their dishonesty.
Business response:
Customer 1st visit here was on 01/02/2023 for vehicle will not go into any gear. Tech found shifter bushing missing. Tech also performed preventive maint on vehicle. **** took vehicle and drove 939 miles and then returned with an engine misfire. Dealership replaced his spark plugs at no charge on 01/23/2023 and test drove and no misfire present after repair. Customer took vehicle. Dealer is now waiting on customer to return with vehicle because he is stating that the vehicle is misfiring again. Customer is working with Drive... read more
I took my 2021 **** expedition on Aug 17 at 8 am because I had the wrench light come on and I also needed to get the air cabin filter changed and tires checked! I was told by my advisor it would take 5 days to get it diagnosed so I was without a vehicle for 5days bc the insurance would not give me a loaner till they diagnosed the truck so no one was calling us to provide us with any updates on the truck it passed 5 days and no one could tell us anything bc my advisor was off when I called which was Aug 22 so on August 23rd I... read more
Took my vehicle in over 2 months ago. My service advisor was Jimmy ********** He advised me it was transmission issues, transmission had a 3yr warranty and was covered. During the past 2 months Jimmy advised parts was on backorder due to Covid. I get a phone call yesterday from Charles there saying Jimmy was terminated and they don't know what was happening with my vehicle...!! UNACCEPTABLE!! The mgr Alana shows no remorse and demanded me bring they're loaner vehicle which was assigned by Jimmy back to the dealership!! They ... read more
Gwinnet Place Ford (Duluth, Ga) - SATURDAY-brought my 2017 Ford Fusion Titanium car in at right under 90K with a check engine light issue. The 2nd check engine light in the 4 yrs since I took ownership (brand new). Considering my mileage, I figured it was something of the nature of a tune up or 90K maintenance. I stopped over at a local shop that offered free diagnostics- just to get an idea of what I might be facing when I got to FORD. I pass up the Five Star Ford place 3 miles away from my home to drive to Gwinn Ford appro... read more
Everything was good until i signed the paperwork for the vehicle. Once that happened they have not done their jobs, jerked me around, and straight up lied to me which i have documented via text message. "LT" was the sales person i dealt with. Terrible experience, I would never give this place my business again, and i would recommend if you want to avoid a headache shop elsewhere.
Business response:
Spoke with customer and resolved the issue.
I purchase a brand new Ford Mustang EcoBoost from here. The sales experience was great but when I tell u ever since I gained ownership this car had been in the shop. I consistently get all maintenance and service at the dealership so that there is no excuse for coverage. It's so bad that the service manager knows me by name smdh. Today I tried to turn on my heat and its blowing a.c. again. Now i just got the same stupid part replaced and when I call today I get I'm sorry the repairs are not warrantied outside of your extende... read more
Frequently asked questions about Ford Service
How is Ford Service rated?
Ford Service has a 4.8 star rating with 2,325 reviews.
When is Ford Service open?
Ford Service is closed now. It will open at 7:00 a.m.
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