Flexcar

Liz D 

on BBB

11 months ago

this company is such a SCAM. there are hidden fees (like a surprise $200 fee if you only rent for one month), their cars are s***** and deliver them without doing basic maintenance (like checking tire pressure, and as another person says, you are responsible for getting these things fixed and the miles come out of your allocation), and if they make a mistake it's on YOU (i picked up a car at 25% fuel levels, they said it was 75%. i sent a picture of the gas gauge, the miles i have driven, the average mpg for the car i rented... read more

Jessica J 

on BBB

a year ago

They charged me for miles driven to have the vehicle serviced. I asked for reimbursement and they refused. I also was lied to when scheduling for pick up of vehicle. The vehicle is good and was very clean at pick up, thats the only thing good I can say at this time. 

Kevin P 

on BBB

a year ago

Worst experience ever. First, you need to pay the annual membership fee before you can even rent a vehicle. You get two weeks to try it out, but if you cancel in that time, you need to give back the car. I also went with the pay-as-you-go plan. After the initial charge for the first 200 miles, they kept charging my credit card for an additional 200 miles when I had not even used the first 200. They did this twice, charging me for 600 miles when I only used 391. I even took a picture of the odometer when the car was delivered... read more

James S 

on BBB

a year ago

Flexcar delivered a car to me that had a slow leak in at least one tire (safety issue) and another tire that was dangerously over-inflated. I called and wrote to make them aware and asked for a follow-up from a manager, but heard nothing. Incredibly poor customer service. Do not seem to empower front-line service reps to solve problems, yet when asked to escalate to someone who can - nothing. I currently cannot drive the car and its sitting in my driveway while Im still paying. I will be returning my car as soon as I find a ... read more

Tafoya S. 

on BBB

a year ago

Outstanding customer service when billing my credit card. However, when I terminated service I was referred to some secret team and the system has been broken for days that processes refunds. I wonder if Flex Car is processing new clients at this time. No financial actions should be processed on any level with this glitch in the system! The car I received was detailed good, however, once I arrived home roaches, ants, spiders(bugs/insects) began to come from under the seats.Note: The day I returned my car the the Flex Car rep... read more

Taylor E 

on BBB

a year ago

Flexcar us horrible they charged my card and I didnt authorize them at all to do it. If they take payment from a debit card purchase how can they still make my card negative? When I signed up with them was only with my debit card my account information wasnt asked so how they still able to charged ** account? How can I feed my kids and now I had to closed my account because this charged like this is messing me all up. I will never deal with Flexcar at all. 

Hathiram A 

on BBB

2 years ago

Horrible experience... Please find an alternative option. There might not be that many options available with lower cost but you may find some honest companies who value honesty and commitment.Here is my experience with Flexcar. I had a reservation with Flexcar on 26th May 23, and generally, they ask you to do the verification check before 3 PM of an earlier day. Since I didn't have my driver's license in hand I had to send a screenshot of it, which they rejected, and reset the account so that I can submit the ** again, and ... read more

Maidul I 

on BBB

2 years ago

I have rented a car from Flexcar and they have notified me in the app that my car is ready to pick up. Unfortunately, when I went to the pick up location, I found that my car was not there, and I needed to come another day to pick it up. I find them highly unprofessional, and I wish I could give them zero ratings. 

Robert J 

on BBB

2 years ago

Questionable business practices regarding customer satisfaction with their car rental service. Dirty,smoke smelling vehicles or cars needing to be serviced. I just see so many customer complaints about the cleanliness of the cars being rented and a day later being swapped out for various operational or safety issues and some people complaining about their refunds and the availability or lack thereof of vehicles that have been reserved and given the impression that said vehicles will be ready to be picked up and the customer ... read more