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Fleetwood Windows and Doors Inc.

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1.0
3 reviews
|Building Supplies|Corona, CA 92879

1 Fleetwood Way, Corona, CA 92879

(800) 736-7363

http://www.fleetwoodusa.com/

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About

Fleetwood Aluminum Products, a division of Fleetwood Windows & Doors, manufactures a variety of aluminum doors and windows for homeowners and businesses throughout the United States. Located in Corona, Calif., its products include hurricane force sliding doors, swing and hinged doors, luxury home interior multi-slide and pocket door systems, casement and projected window systems and aluminum framed window systems. The company s aluminum products are designed for improved durability and strength, stability and minimum maintenance and thermal efficiency. Fleetwood sells its products through a network of independent dealers located throughout the United States.

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1.0
3 reviews
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    Luis M on BBB

    3 months ago

    05/08/2020, 11:44 AM
    I have well over 30 doors and windows from Fleetwood. This means I have probably spent over $100,000 with them, never mind what I have spent installing them. One of the sliders suffered what is referred to as an "spontaneous breakage" on the inside glass of a double pane window. Meaning nothing touched it. The ambient temperature was temperate, and no large temperature changes had occurred. Common sense says this is a manufacturing defect. Fleetwood has come up with several excuses and feel good responses that they use to justify not doing the right thing. For example they will say because they buy the glass from someone else its not their fault. Sort of like saying: if you car brakes failed and they are not made by the manufacturer directly, the manufacturer would not be responsible. You get the picture. Nonsense excuse. They will also say, they have generously decided recently to cover 50% of the retail price of the replacement window, after discussing with the dealers. Read between the lines and what that means is that the dealers probably had so many complaints they had to do something - something akin to the cigarette makers being forced to print on the packaging they cause cancer. Really nothing they should be proud off. Did I mention they make you pay for the shipping and they don't pay for the installation which is you guessed it....about twice the cost of the window. I reached out to them twice, asked customer service to talk to manager and the owner Mark. Within 5 minutes they called the dealer to say no discount. Oh, so they will tell you that they have made the accommodation to just take the dealers word that it was spontaneous breakage and not force a "professional" whoever that is to certify it. So when I asked them to give me the name of a professional I could hire, they said that even if the professional certified it, they would still only do the 50% off, go figure that logic. They will also tell you other manufactures don't cover it. ….do I really need to say anything about that excuse. This smells like a class action lawsuit just waiting to be picked up.
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    Susan Y on BBB

    9 months ago

    11/04/2019, 03:54 AM
    In late 2014 and early 2015, I purchased over $75000 of Fleetwood Windows and doors. They have been very unsatisfactory, with the seal breaking on 5 windows. The only way to solve that problem, according to Fleetwood, is to replace the window. That is fine, except Fleetwood does not pay for the labor to replace their faulty product. I must pay it. Now I have another window with a broken seal and another window that leaks very badly. According to their rep, Fleetwood windows really don’t leak, unless they were installed improperly. However, a Fleetwood company did the installation. I also have a leaking sliding glass door by Fleetwood, which I assume is not covered by warranty. I have made contact with the Fleetwood rep who is of no help. I do not recommend Fleetwood windows and doors to anyone at any time.
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    J. W. on BBB

    a year ago

    05/05/2019, 03:46 AM
    We spent about $50K on Fleetwood windows and doors for our new home. It has been four months since moving in, and we have experienced spontaneous breakage on a 12 foot sliding door, moisture issues on a different kitchen window, and scratches on a living room window. We have also had one door handle completely come out and another is loose and ready to come out as well. All of the windows and doors come with the glass and hardware installed so this is most likely an issue with Fleetwood's assembly. The spontaneous breakage on the sliding door was found to be a nickel sulfite inclusion when investigated with a 3rd party glass expert, but Fleetwood representatives told me over the phone they do not recognize or acknowledge any glass expert advice. When presented with the information along with pictures etc. Fleetwood replies that they do not cover any type of glass issue. They do not cover the fault door handle either. They said they are sorry I have buyers remorse but they do not cover any default. So basically, they do not stand behind their products, at all. Next time I will go with Millguard, who does offer a warranty on their glass and windows, whether 4 months old or 40 years old.
    Business Response:

    Dear Mrs.********, breakage is an unfortunate reality of glass. Like every other high-end window manufacturer, Fleetwood excludes breakage in our warranty, which is the best in class. Our Service Manager asked to see an expert’s report but none was provided. We are still interested if you are willing to provide it. Keep in mind there are many who claim “expert” in ‘source breakage’ because they sell glass products. Make sure they furnish certification to verify the expertise. Our Service Manager offered to review the report and suggested the possibility of some financial assistance. It is interesting that was not included in your review. Regardless, we understand your frustration. Most likely, this happened by unfortunate circumstances. Over our 50+ year history there have been a few occasions where we have been accused of providing faulty glass in circumstances where birds or BB guns or rocks were known to have caused the breakage.

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