Five Star Tours & Charter Bus Company

Carmen C 

on BBB

5 years ago

Monique from Five Star Tours uses racial slurs and blatantly states that she’s not going to return your money for a service you have already paid for and then prohibits you from getting on the tour because you are a ** *** ****o Pass holder and to her that is trash. Don’t book yourself a service with this inept company that is unprofessional. Sadly we are not the first customers to receive this poor service as a quick glance at Google reviews will show that this is a pattern of behavior. 

JH 

on BBB

5 years ago

My niece was visiting us in San Diego. She bought a tour transportation ticket from this company to the Universal Studio. We phoned the company 2 days before the tour to confirm the schedule. We were told everything was alright. The company sent email confirmation 48 hours before the departure time. We got up early on the day of the tour to catch the 6:30 tour bus/van at San Diego train station. We arrived a few minutes before 6 AM and waited until 7 AM. The tour bus never showed up!!! There was no one in the five star tour ... read more

John H 

on BBB

6 years ago

They sold me tickets online for a bullfight. When I arrived in California I was told to pick them up at their “office” at the train station. When I got there no one was there. I waited for someone to show up. When they did that had no idea where my tickets where. I was then told they would have them in Mexico for me. When I showed up to the bull fight no one was there. They lied to me and ran me all over Sandigo then Mexico to find out they where a rip off They lied to me and stole my money. I’m a tourist so what can you do? 

A M 

on BBB

6 years ago

My friend and I took this tour bus to Mexico for a day and this was the most terrible ride we have ever been on. The driver drove way too fast and slammed on his brakes constantly. My friend was hurt very bad because the driver slammed on his brakes and she fell off the seat. We even had our seatbelts on & still experienced this terrible service. We tried to let the company know about this experience and they didn’t care. They basically told us that they didn’t believe this happened to us & they wouldn’t be doing anything ab... read more

farrahk 

on BBB

6 years ago

This is the worst tour that I've ever took in in my life these people are the biggest scammers they take your money and agree on one thing and once you're trapped on the border of Mexico with your driver they start charging your credit card without authorization and forcing you to upgrade that you didn't ask for and taking you to a place 40 minutes away from the city instead of taking me to a hotel on the Strip where I agreed to but instead they took me40 minutes out of the strip to a penthouse with no Wi-Fi no internet no a... read more

googs313 

on BBB

6 years ago

Never have i ever thought so poorly or have been treated so poorly by a company. This company is a complete joke and a scam. Juan and Alfonso are nothing but complete liars. We arrived in mexico. First stop we were touring tijuana on our own and were told to come back in an hour. The bus was right there and was waiting for us. Ok. Once everyone got back in the bus juan did his head count on how many people were inside the bus. The same for the second bus. 3rd stop he told us to come back in 15 minutes and he was gone!!!! Now... read more

catara52 

on BBB

6 years ago

THIS IS THE WORST TOUR I HAVE EVER TAKEN. First five star crammed 12 people in a SeaWorld hotel shuttle for a 10 hour tour. Because the windows were painted/ shaded, you could barely see out of them let alone sight see. We were very cramped/ uncomfortable. Supposedly there were not enough people on the baja coastal tour or the Ensenada Tour so Juan said they would be combined and everyone would be upgraded. NOT TRUE! Juan did whatever Juan wanted to do which wasn't much. Here is my complaint. Viator supposedly contracted fiv... read more

Jay D. 

on BBB

7 years ago

My experience was very negative. Me and my girlfriend travelled to San Diego from New York. Attempted to bool a San Diego City Tour with this company. Long story short they charged my card over the phone and asked us to be in the lobby of our hotel where they will pick us up. They never showed up!! Waited 1.5 hours and no show up and no call or follow up. I called and left messages as well as text messages. I dealt with the dispatcher Alfonso. This company is absolutely unprofessional!!!PLEASE THINK TWICE BEFORE BOOKING A TO... read more

Ariq H. 

on BBB

7 years ago

Avoid this company at all costs. I recently hired them to transport 26 guests for my wedding from San Diego to Ensenada and back. They got my guests there Ok, which is fine. On the way back, they were supposed to send a bus to take my guests back to San Diego--this is where things fell apart. Originally, I was told the bus would take guests to the border, have them get off and cross through the pedestrian lane, and meet the bus on the US side (I confirmed this twice). However, the bus they sent was a Mexican bus--and the dri... read more