FirstService Residential Minneapolis - Minneapolis, MN

Bill B. 

on Birdeye

4 months ago

I am a contractor who services these and many other upscale buildings in close proximity - or - directly on the River in Mpls. The Phoenix management team of Sarah, Debbie and Steve and the team from the Carlyle of Andrea, Anna Marie and Tim are some of the most organized and detailed people you will meet. They run a tight ship, and demand those that work for them abide by the many unique rules that can make remodeling units at the Phoenix and the Carlyle a challenge. They are very communicative, and leave nothing to guesswo... read more

Bill B. 

on Birdeye

4 months ago

I am a contractor who services these and many other upscale buildings in close proximity - or - directly on the River in Mpls. The Phoenix management team of Sarah, Debbie and Steve and the team from the Carlyle of Andrea, Anna Marie and Tim are some of the most organized and detailed people you will meet. They run a tight ship, and demand those that work for them abide by the many unique rules that can make remodeling units at the Phoenix and the Carlyle a challenge. They are very communicative, and leave nothing to guesswo... read more

Michael P. 

on Birdeye

7 months ago

First Service Residential does not service their paying clients, but themselves! I was charged a $25 late fee knowing nothing about it, as well as what they called a $15 monitoring fee. Who has ever heard of such BS? I immediately paid the assessment which was deemed to be late, but Marta Niwinski's customer service skills were lacking greatly and after paying $2696.88 assessment for our new roof, she refused to waive the fee which I was not even aware of! I would not trust this company with anything! Our grass looks like we... read more

Terrie Flom M. 

on Birdeye

a year ago

First Service is not about serving the residents, it is about significantly increasing HOA fees while taking away services. I have witnessed the building go from a class A building to a class B building while squeezing money from residents. 

David H. 

on Birdeye

a year ago

Very frequently a management company is judged solely by the on-site manager. At River Station, for the last several years, the on-site manager for First Service has been Brenda Howe. She has been a perfect person for the job. She is helpful, positive and even if she needs to tell you that you can't have what you want, she suggests alternatives that may help you. She was efficient, thorough and followed through on every task that she took on. She had enough business savvy and confidence to know, understand and take control o... read more