FirstLight Home Care East Buffalo

Red 

on Google

2 weeks ago

Patients are being failed—again and again. Vulnerable individuals are left in the hands of aides who sleep through their shifts, lack the basic skills to operate essential medical equipment, and, in one harrowing instance, ejected a patient from her wheelchair, leaving her bruised and traumatized on the sidewalk. The two nurses are stretched far too thin to provide the oversight needed. There's no system of accountability—no assurance that the aides assigned are even remotely prepared for the responsibility they bear. This i... read more

Yamae Luv 

on Google

3 weeks ago

very unorganized, the people in the office have poor communication and attitudes. the money is good but not worth the stress. 

Tess T 

on Google

2 months ago

my mom has service from firslight homecare for about 2 years and i can honestly say that they have sent my mom some good permanent aides that we delt with I recommend anyone who has elderly family that needs good help contact firstlight homecare 

Katherine Starr 

on Google

2 months ago

FirstLight Home Care has been first rate for my family and me. We needed immediate help to get 24/7 personal aides in place for a family member, and we had no prior experience with home care agencies. First Light responded quickly to our online request for information and met with us over the phone and then in person to review the process, costs, working with LTC insurance - particular thanks to Shaune here. Once we committed to FirstLight, everything went smoothly. The aides are friendly, helpful and reliable and the office... read more