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First Tech Federal Credit Union
- Credit Unions
- Roseville, CA
About this business
Unlike banks, we exist to serve our members, not to make a profit. Instead, we put our time, money, passion, experience, smarts, elbow grease and whatever else we can muster up to work for you. It's our secret weapon that turns promises into action: investment in you. This investment in your future takes many forms, whether it's our personalized member services that will help jumpstart your financial goals or our industry-leading services and competitive loan rates. We don't do all of this for stockholders (we don't have the... read more
Location details
1210 Roseville Parkway #130, Ste 130, Roseville, CA, 95678, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
Worst bank ever. I would NEVER recommend this bank to anyone, ever. Thier 0% APR credit card is too good to be true and a scam to bring in customers.I applied for thier 0% APR credit card and was told that they canceled the application, without notice, after 2 months of disorganized paperwork requests.If you do apply, be prepared to:- Waste 2-3 months of you life dealing with bank lenders who don't have a direct phone number.- Submitting enormous amount of paperwork to not only prove you have income, but that it goes to a ba... read more
Business response:
Dear ******,We appreciate you providing us the opportunity to hear and respond to your concerns regarding your recent loan application with First Tech. We are very sorry to hear about your poor member experience. We take your complaint very seriously. This has been reviewed by the appropriate leadership team and they found that there was a credit union error which resulted in an expired application.They have provided coaching and are able to submit a manual application without creating another credit inquiry, if you are inte... read more
I opened up a credit card for the 0 transfer balance fee. Just opening the account was very scarce in communication. It took a long time for the card to even get to me. Like three or four weeks. They have an antiquated website. You have to transfer funds from your personal bank account into the account you open with them. That takes one to two business days, then you transfer that to make your credit card payment. Their website is horrible and gives you many errors and crashes. I tried to pay my first payment, and I suspect ... read more
Business response:
Hello *****, Im sorry to hear you didnt have a great experience working with First Tech. We appreciate you taking the time to share your feedback and provide us with the opportunity to improve. We are aware of a supply chain issue and are working with our vendor to get our card delivery issue resolved, however I have captured your feedback for our card services team. You can set up an alert through Online Banking that will remind you of your upcoming due date and I will email you instructions on how to complete this. We apol... read more
First tech use be a great credit union I've been a member since **** and was fairly happy with them. I've had a savings and checking accounts, had a car loan, and HELOC as well as *** accounts but over the past few years they have been a huge disappointment and source of frustration between cutting services such as having a drive thru teller to canceling debt cards due to security breaches and giving no notice other than your card not working as well as overall incompetence from employees and a zoro customer service. I would... read more
Business response:
Hi *****, Im sorry to hear about your experience. Ive submitted a case to capture your review and feedback to ensure this is reviewed by management. We sent an email to members impacted by the card breach and I would be happy to review your concerns about not receiving a communication from us. I will follow up with you through email and can also call you if you prefer to speak over the phone. Thank you!-******* E Member Experience
Beware of their business 'practices'. First Tech Federal Credit Union starts by sending me this pre-approved Choices Rewards World Mastercard offer, numerous times. After the third letter, I decided to apply. Now, they ended up denying me after putting a hard inquiry on my Experian credit report. Not to mention, my Experian score is over 750 with over 80k available credit with no negative remarks. My credit is fine. So I called them to ask and they had the audacity to tell me that I had more debt to income ration than they w... read more
Business response:
Yes but you never confirmed my income or my debt, which is 4%. So you are telling me that you are not giving credit cards to people with debt to income ratio of 4%?! OK lol
We have had our mortgage with First Tech for at least 15 years. Over that time, there have been 3 or 4 instances of the mortgage amount due changing, which is understandable. We typically receive a letter, I change the amount to autopay from our bank, and on we go. We have never missed a payment based on our negligence because our payments have always been autopay. Problem: this is the 2nd - 3rd time I believe that our change of autopay from our bank slightly missed the date of the new payment due, and First Tech received ou... read more
Business response:
Hi ******, My name is ***, I am a Member Experience Manager at First Tech. I'd really like to look more into your situation. Please email your contact information and reference this BBB review to ******************************************* Thank you.
I applied for mortgage credit to First Tech. They declined my application on the basis that my green card is expired (and therefore, they must be claiming I'm an illegal too.). I have a conditional green card through my partner.I believe their decision somewhat baseless.My green card itself is expired, 8 months ago. Though I sent them my extension letter with my green card, which extended it 18 months. That roughly gave me another year here. That said, on the date, when my letter expires, if my application to remove the cond... read more
Business response:
Dear *****,Thank you for taking the time to share your experience and concerns. First Tech has strict guidelines that we must follow in order to ensure every borrower is treated equally and in compliance with our Fair Lending Policies. We will accept a 2 year Permanent Resident Card, but it must not be expired at the time of funding. Our guidelines do not accept an extension and exceptions are not allowed regarding this guideline. Im sorry we could not help you with your home loan at this time. Thank you,Member Experience
I received an offer for a Platinum Rewards Mastercard with a credit limit of $500-$25,000. The offer said I was pre-approved with an interest rate between 7.99-18.00%. I applied because the card would have been at a lower interest rate than I have with my *********** card. I did not NEED this card. Less than 24 hours later I received an email with the title of "Loan Request" with the following information: Thank you for your loan application with First Tech. We are unable to approve your loan request at this time. You will r... read more
Business response:
We appreciate you providing us the opportunity to hear and respond to your concerns regarding your loan servicing and membership with First Tech. We have reviewed the information provided and come to a conclusion to assist you in this matter. A First Tech manager has reached out to you and left a voicemail message, and in addition, you should be receiving an approval email. Please follow the voicemail and email instructions if you would like to discuss this in more detail. Thank you for your membership!
I attempt to open an account with this credit union. I should have took note of the negative reviews before following through. I applied for an account and after receiving no updates for about one week or emails I called the bank. One week later I received an email asking me to scan my personal information and send it back. I did so, and another week went by so I called to get an update and was told they had a back log of applications and it's taking weeks to get back to customers. I waited a few more days and called once ag... read more
First Tech Federal Credit Union is terrible. Had a line of credit and other accounts for years, after calling and getting through the 30min of automation to talk with a human I paid off my account in full and was very clear about ensuring that no further charges or fee's will be applied and the account will sit a zero$ until I perform a purchase in the future. After two months and a report to the credit bureaus I find out that a charge for residual interest has been applied to the account AFTER my payment and the account now... read more
Frequently asked questions about First Tech Federal Credit Union
How is First Tech Federal Credit Union rated?
First Tech Federal Credit Union has a 3.8 star rating with 137 reviews.
When is First Tech Federal Credit Union open?
First Tech Federal Credit Union is closed now. It will open tomorrow at 9:00 a.m.
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