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First Tech Federal Credit Union
- Credit Unions
- Roseville, CA
About this business
Unlike banks, we exist to serve our members, not to make a profit. Instead, we put our time, money, passion, experience, smarts, elbow grease and whatever else we can muster up to work for you. It's our secret weapon that turns promises into action: investment in you. This investment in your future takes many forms, whether it's our personalized member services that will help jumpstart your financial goals or our industry-leading services and competitive loan rates. We don't do all of this for stockholders (we don't have the... read more
Location details
1210 Roseville Parkway #130, Ste 130, Roseville, CA, 95678, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
I have not been able to access my accounts for a week- both online desktop webpage and app have been down for days. Despite the name, this is not a company that prioritizes technology. They definitely don't prioritize their customers and customer experience.
I signed up for solar panels during pandemic. The rep spent over 2 hours at my home, guaranteeing it would pay for itself, government backed, none to minimal electric bill. Started receiving bill from tech cu for 125. and electric bill waivering from ******* monthly. **** from tech cu went up to 175. Monthly. When I contacted them they told me I was supposed to send them my tax rebate filed. this was in Feb-Mar. I haven't filed yet. They said oh well we were supposed to get it now your payment has gone up 50 more. If you don... read more
I should of read their BBB page before opening an account. Clearly they are not a company you want to be doing business with. I'm not sure if they are either incompetent at running a bank or just intentionally running a modern scam to get unavoidable interest fees out of members. Realistically it's the latter but then again with ******************* in recent news, both could be likely. Signed me up for a credit card with a 0% rate for 18 months. Sure why not, I can make more money leaving what I would of used to pay off the ... read more
A charged was fraudulently posted in my credit card. I contacted First tech and they said they would investigate. After a month and no response I decided to reach out to them and the rep told me that they would work on it and I have not to worry about being charged interest and that because the charge is under investigation NO INTEREST WILL BE CHARGED on it and its probably better for me to call the merchant directly. The rep said that if any interest is charged from the fraudulent amount it would be reversed once the mercha... read more
Business response:
Dear *******,We appreciate you providing us the opportunity to hear and respond to your concerns regarding your accounts at First Tech. We are very sorry to hear about your experience. Your concerns have been reviewed by the appropriate leadership teams and they were unable to locate a call that provided incorrect information to you. The information provided about the dispute was accurate and the representative corrected the dispute because it wasnt initially submitted correctly. The transaction you were disputing is not con... read more
Inept Credit Union!Applied for the 0% interest credit card, was initially approved and then I get an email that I am ineligible to become a member. I will be sent a letter with a phone number to call to find out why. CS cannot help. Over a month later and still no letter. Called and still cannot tell me why, told they will resend the letter with the phone. I finally see the letter on the website and the phone number is the regular customer support number!! Didn't get a clear answer as to why I was ineligible. I was told I co... read more
Business response:
Dear ******,We appreciate you providing us the opportunity to hear and respond to your concerns regarding your membership application with First Tech. We are very sorry to hear about your poor experience. We take your feedback seriously, please know that it has been reviewed by the appropriate leadership teams. First Tech does everything possible to ensure that our lending and servicing practices are in compliance with all applicable laws and regulations. Additionally, we are constantly looking at our service levels and adju... read more
I had numerous fraudulent accounts opened in my name. I contacted all known banks, filed a claim with credit unions, and placed a freeze on my identity. All *other* banks addressed the issue immediately, closed the accounts, and mailed a confirmation. This shady establishment refused to address the issue without me jumping through numerous hoops, took 30 days to "investigate," and concluded the accounts were valid because I didn't take the extra steps they made up to make the process as difficult and time consuming as possib... read more
Business response:
Dear *****, We appreciate you providing us the opportunity to hear and respond to your concerns regarding the fraudulent accounts opened in your name. We are very sorry to hear about your current situation. We take your complaint very seriously, please know that it has been reviewed by the appropriate leadership teams. While we cannot speak to the actions of other financial institutions, First Tech does everything possible to ensure that our fraud response and servicing practices are in compliance with all applicable laws an... read more
I would not recommend anyone to do any type of business with this bank, they misplace people's money.
Business response:
After misplacing my son's car payment money, they would not try to help at all. he gave his checking account information days before taking the money out of his account, I ask them to pull the recorded phone call and stall for two days and then told me that they couldn't verify if it was me and my son giving them that information so they say they can't use the recordings, after they had a debt collector call me about that car payment. If you guys can help me please give me call and I can explain this situation alot better.
Their process for replacing credit cards closed due to fraud is extremely slow (took 3 weeks for the replacement card). Tried activating it from my phone, and it wouldn't because the last 4 of my SSN was "incorrect" (it was not). So I activated it online. All good; was able to re-setup autopays with several vendors, ETC. Then, out of nowhere, when I tried to pay my city water bill, it was declined. Tried a couple times, including the next day; no luck. Spent almost an hour on the phone with customer service reps; when transf... read more
Business response:
Hello Chela,We appreciate you providing us with the opportunity to hear and respond to your concerns about activating your replacement credit card. We are very sorry to hear about your poor member experience. We take your feedback very seriously and will capture and share it with the appropriate leadership teams. In order to ensure your feedback is captured under your accounts, well need more information about you. Please send an email to ******************************************* with your contact information and I will fo... read more
Been with first tech for over a year in that year I have deposited well over 50 checks written to my business a sole proprietor LLC signed over to me by me the only owner with no issues until today after over a year of doing this legally and correct they decided now its a 3rd party check and to remove funds and mail the check back I spent an hour in there bank to no resolve or explanation as to why now after soooo many times having no issues and no laws being broken why they have stolen my money and overdraffted my acct only... read more
Business response:
Hi *****, We received your review regarding the returned check on your account. This information has been provided to our management team to be heard and addressed. If you have any questions or additional concerns, please feel free to contact our call center at ************. They will be able to locate the case submitted on your behalf in our system. Thank you.
Frequently asked questions about First Tech Federal Credit Union
How is First Tech Federal Credit Union rated?
First Tech Federal Credit Union has a 3.8 star rating with 137 reviews.
When is First Tech Federal Credit Union open?
First Tech Federal Credit Union is closed now. It will open tomorrow at 9:00 a.m.
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