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Firestone Complete Auto Care
- Tires
- Murfreesboro, TN
About this business
Location details
303 W College St, Murfreesboro, TN, 37130, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 6:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
Do you guys know how to use a torque wrench? I bought new tires 3 months ago, today i want to remove one of the wheels and its impossible without an impact, if i was OFF the road with a flat..i ll get stuck there because you guys, DONT KNOW HOW MANY TORQUE POUNDS PUT ON THE LUG NUTS.. THANKS
called to get a tire. one if the employees got rude because I wouldn't order a higher priced tire and replace all 4 tires on my truck when I only needed 1 which they said they had in stock. so went to get the one and the guy threw a fit because I wouldn't change all 4 tires.
Business response:
Hello, Danny. We can only imagine how frustrating this was for you and we apologize. We'd be happy to report your concerns to the management team. Please feel welcome to email us at socialcare@bfrc.com with the details of your visit, any related invoice numbers, the store location, and your contact information. We appreciate your business with Firestone, and we value your feedback. ^Mariah
I got new tires installed. I got 20 miles down the road and my right rear tire pressure sensor wasn’t reading. I took it back to have them figure it out and they told me they don’t have the equipment to re-learn TPMS on GM’s. So essentially it got broken while it was there and I’m driving with a tire pressure light and have to take it to a different store to get it fixed. I have had a problem at every Firestone store I’ve ever been to. To techs drinking beer while working on cars at the riverside Clarksville location. To the... read more
Business response:
Hello, JR. Thank you for making us aware of your experience. We're sorry to hear that you are not satisfied with the service that you received, and we'd like to get management involved to address this. Pleas, email us at socialcare@bfrc.com with these complete details of your visit, the location, your invoice number from the service, and the best contact information for you. We value your business and thank you for choosing Firestone. ^Mariah
RecommendedGreat that sir dumas could not get air correct. They did and not charged a cent. G-d bless America!
Horrible experience. Came in to buy a tire. Knew I wanted it replaced even established that with the service associate that helped me. Then the tech comes out and tells me the tire needs replaced and wants to know what I am doing. Wasted and extra hour to find out I want them to do what I asked them to do in the first place.
Business response:
Hello, Chris. We can only imagine how frustrating this was for you, and we apologize. We'd be happy to escalate your concerns to the appropriate management team. Please, feel welcome to email us at socialcare@bfrc.com with these details of your visit, the store location, any related invoice numbers, and your contact information. We appreciate your business with Firestone, and we look forward to your message. ^Mariah
The pictures say it all. Took car in for oil change, Firestone spends 40 minutes on it and then says they can’t do it do to previous shop cross threading oil nut, we drive home and notice a pool of oil in the morning so we take it to previous shop. Firestone lied and had actually completely broken the housing to the pan nut and had it fall inside the pan causing a huge leak, such liars. What would their mothers say? They’d say to take your car anywhere but these guys because they are untrustworthy and shady, and will literal... read more
Business response:
Hello, Jamieson. We completely understand your frustration regarding your visit and we'd like to help. Please private message us with the complete details of your experience, the store, any related invoice number, and the best contact information for you so that our management can reach you. We appreciate your business with Firestone and we hope to receive your message soon.^Alexis
Took my car in for what should have been a very standard and simple oil change.. after about 45 minutes of Firestone having my car up they inform me that due to previous work from another shop they could not service my vehicle. They said that the other shop had cross threaded a bolt into the oil pan, and suggested I take it back to that shop to have them fix it. Firestone claimed they did not touch my vehicle yet within 36 hours my reserved parking spot is COVERED in oil that has leaked out of my car after leaving Firestone.... read more
Business response:
Hello, Paige. Your satisfaction is important to us and we'd like to investigate any service concerns that you may have. Please feel free to email us at socialcare@bfrc.com with full details, the store, and your contact information. We appreciate your business and thank you for choosing Firestone. ^Alexis
They are liars and thieves!! They will say they fixed your car but then when it’s not fixed they will pass the buck and say autozone give them a defective part!! They will keep your car for a week and it still won’t be fixed!! This is the 2nd time they have done this to my bf!! If I didn’t know about cars he really would of been screwed although this time he took his car to them I couldn’t go.. they said they fixed it 3 weeks ago then the car left him stranded on the side of the road He called me and told me what was happeni... read more
Business response:
Hello, Patty. Thank you for making us aware of your experience. We're sorry to hear that you are not satisfied with the service that you received and we'd like to get management involved to address this. Please email us at socialcare@bfrc.com with the complete details of your visit, the location, your invoice number from the service, and the best contact information for you. We value your business that thank you for choosing Firestone. ^Alexis
Recommendedpilot staff and great quick service for my new tire
Business response:
Hello, Kathy! Cars are our passion, but you are our priority. Thank you for choosing Firestone. ^Alexis
Frequently asked questions about Firestone Complete Auto Care
How is Firestone Complete Auto Care rated?
Firestone Complete Auto Care has a 4 star rating with 501 reviews.
When is Firestone Complete Auto Care open?
Firestone Complete Auto Care is open now. It will close at 7:00 p.m.
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