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Firestone Complete Auto Care
- Tires
- Little Rock, AR
About this business
Firestone Complete Auto Care is a full-service auto maintenance and repair shop offering a large and affordable selection of tires, convenient hours & locations for car repair, tire replacement, brake services, auto tune ups, radiator repair, car batteries and more. We've been providing the right solutions since 1926, one customer at a time. Our teams of professionals understand cars and they understand the people who drive them. We use advanced technology and offer quality products from brands you trust - all of which add u... read more
Location details
12320 Chenal Pkwy, Little Rock, AR, 72211, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
I made an appointment online for an oil change that they refused to keep for me. Why was I allowed to make this appointment for this location if this location doesn’t honor them? Stupid. I’ll go elsewhere.
RecommendedShout out to Fred today for friendly efficient thorough and professional assistance. Husband came away with an appreciation for Service Done Right!
Absolutely the worst service I have ever had in my life!! They have had my son’s Jeep tire for 5 weeks now!! They messed up the repairs and he was almost killed twice!! Now they won’t return my phone calls, even at the corporate level!! DO NOT TRUST THIS PLACE!!!!!
Business response:
Hello Becky, we are sorry to hear of this issue after service at our Little Rock store. We would like to investigate your concerns, please, send us an email to, socialcare@bfrc.com. We will need full details, your contact information, and your invoice number. Thank you for choosing Firestone, we value your business. ^Kristyn
Customer service score (-10) out of 0 - DO NOT USE
Business response:
Hello, Jason. Thank you for making us aware of your experience. We're sorry to hear that you are not satisfied with the service that you received, and we'd like to get management involved to address this. Please, email us at socialcare@bfrc.com with the complete details of your visit, the location, your invoice number from the service, and the best contact information for you. We value your business and thank you for choosing Firestone. ^Mariah
I called Firestone on Chenal Parkway yesterday to inquire about the cost of repairing the wheel bearings on my 2015 Toyota Avalon touring. Looking to get the replacement done for both of the front wheel bearings. i called numerous other locations for the information needed for the pricing on repair. I settled on going to Firestone, i called Firestone again today to verify the pricing. $705.98, so i took my car in to Firestone. I arrive this morning at 8:30 a.m and told the representative that my phone number was 510.XXX.1251... read more
Business response:
Hello, Wesley. Thank you for reaching out to Firestone. We completely understand your frustration regarding your recent visit for service, and would like to help. Please email us at socialcarebfrc.com with the complete details of your experience, the store, any related invoice numbers, and your contact information. We appreciate your business with Firestone and look forward to hearing from you. ^Alexis
1 hre to close and was refused tire service.
Dont come here unless you want Jerry to threaten you over a refund. A very pathetic, insecure store manager. I had to call corporate for help, and for some odd reason Jerry decided to take it up a notch and threaten that I never come back after returning my money. Disgusting
The place is awesome. Best technicians on the state. Friendly knowledgeable staff
The friendly staff and ease of transaction.
Frequently asked questions about Firestone Complete Auto Care
How is Firestone Complete Auto Care rated?
Firestone Complete Auto Care has a 3.3 star rating with 359 reviews.
When is Firestone Complete Auto Care open?
Firestone Complete Auto Care is closed now. It will open at 9:00 a.m.
Need help? Contact us.
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