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Firestone Complete Auto Care
- Tires
- Hattiesburg, MS
About this business
Firestone Complete Auto Care is a full-service auto maintenance and repair shop offering a large and affordable selection of tires, convenient hours & locations for car repair, tire replacement, brake services, auto tune ups, radiator repair, car batteries and more. We've been providing the right solutions since 1926, one customer at a time. Our teams of professionals understand cars and they understand the people who drive them. We use advanced technology and offer quality products from brands you trust - all of which add u... read more
Location details
107 Mayfair Rd, Hattiesburg, MS, 39402, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 6:00 p.m. | |
| Sun | 8:00 a.m. to 5:00 p.m. |
These people are complete liars! The customer service is horrible and they will lie and tell you something is wrong with your vehicle when it isn’t. I went in for a rear brakes job which was supposed to have been $174 plus tax and I ended up being quoted $1,050 in repairs. They told me I needed new tires which was a complete lie because I had just purchased new tires 7 months prior to. They tried to charge me $400 for 2 basic tires that I didn’t need. They tried to charge me $26 for a gallon on antifreeze, $22 to flush antif... read more
Business response:
Hello, Nikki. We are truly saddened that your experience was not as great as we would have liked. We sincerely apologize for any inconvenience. We take negative experiences very seriously, and we would like to ensure that your concerns are addressed by the appropriate management team. Please, email us at socialcare@bfrc.com with these details of your visit, the store location, any related invoice numbers, and your full contact information. We value your business and thank you for choosing Firestone. ^Mariah
Horrible!!! My car had been there since 12pm & still no one has gotten to it.. asked could they keep it overnight to work on in the morning 🙄🙄
Business response:
Hello, Su. We can only imagine how frustrating this was for you, and we apologize. We'd be happy to escalate your concerns to the appropriate management team. Please, feel welcome to email us at socialcare@bfrc.com with these details of your visit, the store location, any related invoice numbers, and your contact information. We appreciate your business with Firestone, and we look forward to your message. ^Mariah
I dropped my car off at 10am for an oil change. 2 hours later and my car hadn’t even made it inside the garage to be worked one. I was originally quoted an hour for the service. I’m still waiting on my car 2.5 hours later. This is ridiculous. I’m looking at my car from the waiting room inside and haven’t seen anyone touch my car in over 20 minutes. If you know that it is going to be a long wait, the least you can do it warn someone instead of giving an inaccurate quote. I could have given someone else my business and been ho... read more
Business response:
Hi Anna, we'd be happy to address any service issues that you may have encountered, and we apologize for any frustration caused by this experience. Please feel welcome to email us at socialcare@bfrc.com with the details of your visit, the store, any related invoice numbers, and the best contact information for you. We value you as a Firestone customer and look forward to receiving your email. ^Bryan
Business response:
Hi Anna, we'd be happy to address any service issues that you may have encountered, and we apologize for any frustration caused by this experience. Please feel welcome to email us at socialcare@bfrc.com with the details of your visit, the store, any related invoice numbers, and the best contact information for you. We value you as a Firestone customer and look forward to receiving your email. ^Bryan
Kathy the manager is so rude! They were screwing over my daughter and when I called to complain she hung up on me twice. Rude yet again this afternoon with my daughter she cussed her and we are returning the tire. Never do business with this person! Make KATHY famous for having the most horrible attitude and terrible customer service.
Business response:
Hello, Nancy. We're sorry to hear that you had an unsatisfactory experience at our store, and we'd like to address this. Please, email us at socialcare@bfrc.com with the complete details of your visit, the store, your invoice number, and the best contact number that you can be reached at. We value your business and thank you for choosing Firestone. ^Mariah
Oh my goodness. I'm not sure I've ever been treated so badly by someone who is a customer service manager. We had an unrepairable tire and bad spare while traveling. Called and were told that the tire I needed was in stock and could be installed. Got there at 1:00 and were told it would be a while. We said OK. thank you. I parked the car and settled in. Four hours later, at 5:00 (They closed at 7:00) my car was still in the parking spot. I asked the customer service manager if she could tell me straight up, yes or no, if my ... read more
Business response:
Hi Robert, thank you for sharing this feedback with us. We apologize for any inconvenience, and we'd be happy to address your concerns regarding your visit to have your spare fixed. Please email us at socialcare@bfrc.com with the complete details of your experience, the store, any related invoice numbers, and your contact information. We appreciate your business with Firestone and hope to hear from you soon. ^Bryan
This has got to be the worst customer service. There managers are very rude!! They are definitely not people person get some new managers, I wouldn’t recommend this to nobody at least on Mayfield Goodyear will get our business!
RecommendedHad a blowout on our boat trailer driving through the area. They were very busy but still managed to get a new tire on a rim for us super quickly! Great service!
I noticed a small black spot on my driveway underneath my car on 5/14/19, so when I took my car in for a routine oil change on 5/15/19, I asked them to check for an oil leak. Additionally, my check engine light turned on on the way to get my oil changed, so I asked them to check on that as well. They called me on 5/16/19 and told me that my car was ready, that the check engine light was only on because my oil was low, and that they didn't see a leak (paid $62.16). 5/16/19: W... Continue Reading
Frequently asked questions about Firestone Complete Auto Care
How is Firestone Complete Auto Care rated?
Firestone Complete Auto Care has a 3.8 star rating with 344 reviews.
When is Firestone Complete Auto Care open?
Firestone Complete Auto Care is open now. It will close at 7:00 p.m.
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