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Firestone Complete Auto Care
- Tires
- Houston, TX
About this business
Firestone Complete Auto Care is a full-service auto maintenance and repair shop offering a large and affordable selection of tires, convenient hours & locations for car repair, tire replacement, brake services, auto tune ups, radiator repair, car batteries and more.
Location details
5719 Kirby Dr, Houston, TX, 77005, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 8:00 a.m. to 5:00 p.m. |
I got here at 8:44 . It’s now 11:08 . Very slow and since of urgency at all . I will have to find another location for my fleet
Business response:
Hi Bobby, we're sorry to hear that you experienced a long wait, and we'd like to look into this for you. Please email us at socialcare@bfrc.com with the details, store, and your contact information. We value your business, and we look forward to working with you. ^Bryan
Used to love coming to this location, but I will no longer give them my business. I called 3 days prior, and made a Saturday 7am appointment for an oil change and an alignment. When I arrived at 7am, no one was there. Waited until 7:25am before an associate arrived to open the store. At that point, there were 5 other cars also waiting in the parking lot. When we went inside, the male associate (not wearing a name tag), was not wearing a face mask, and there was no signage whatsoever about any COVID-19 precautions they were t... read more
Business response:
Hello, Luis. We are truly saddened that your experience was not as great as we would have liked. We sincerely apologize for any inconvenience. We take negative experiences very seriously, and we would like to ensure that your concerns are addressed by the appropriate management team. Please, email us at socialcare@bfrc.com with the details of your visit, any related invoice numbers, the store location, and your full contact information. We value your business and thank you for choosing Firestone. ^Mariah
NEVER going back to this location, I dropped off, came and my car had been untouched. Another time I dropped off in the morning and came back after 6pm and my car was still not finished. Save yourself some time and frustration and go somewhere else.
Business response:
Hi, Denisse. We know your time is valuable, and we apologize for the extended wait. We'd be happy to have the appropriate management team involved to address your concerns. Please email, us at socialcare@bfrc.com with the details of your visit, the store, and your contact information. We value your business, and thank you for choosing Firestone. ^Mariah
RecommendedGot a nail in my tire. I was in and out in about 30 minutes with a $32 patch. Outstanding service and speed.
This location is sooooooooooooooo slow. Been sitting in the lobby going on 3 hours now and my car is still sitting in the parking lot untouched...
left my vehicle there at 830am I was told it would take 2 hours went back at 1pm my truck wasnt even touched they still had my keys at the counter and made excuses
took my vehicle is because it was making a roaring noise in the front suspension, and I specifically asked for a complete vehicle inspection, after about an hour I get a call that everything is ok with my vehicle except it has a small radiator leak, so they recommend a replacement and a brake flush!! are u kidding me?!? sonic asked what about the noise I brought it in for.. the response was what noise sir??? I said the one I brought it in for, 40 min later u need shocks on the rear. 30 min later, oh sir ur wheel bearings are... read more
Brought my car In For a simple oil change and returned to my car with damages. I don’t not recommend this place of business.
Frequently asked questions about Firestone Complete Auto Care
How is Firestone Complete Auto Care rated?
Firestone Complete Auto Care has a 3.1 star rating with 597 reviews.
When is Firestone Complete Auto Care open?
Firestone Complete Auto Care is closed now. It will open at 7:00 a.m.
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