F.H. Furr Plumbing, Heating, Air Conditioning & Electrical - Manassas, VA

B B. 

on Birdeye

5 months ago

I made the mistake of using these people for a sink install, thousands of dollars later and a shabby install job I now have a faucet and sink that is barely working. I'm going to have to hire someone to do it correctly. These people are a joke 

Derek B. 

on Birdeye

6 months ago

Please listen to me ignore the jingle, ignore the commercials and the bearded dude on the truck Do not let these guys in your house it is not worth it. At the very least they will overcharge you. At the worst they might leave you equipment worse than they found and not take any responsibility for it like they did with me. We found another company that was willing to fix what they broke for $1200 less than their quote. Just find someone else, anyone else. Congratulations on all your money FH Furr I hope it's worth it.  

Carl W. 

on Birdeye

11 months ago

I wrote a review on 4/21/23 giving them a 1 star rating based on a billing issue. FH Furr has since stepped up and addressed and resolved this issue to our satisfaction. The work done by their tech was outstanding and i would hire them again. Thanks F H Furr for taking you Customers concerns seriously and stepping up to address them. 

Carl W. 

on Birdeye

11 months ago

On April 18, 2023 a technician from FH Furr came out to my house to flush my hot water heater as part of a FH Furr promotion. Included in that promotion was a FREE plumbing inspection. During the inspection the technician uncovered several items which were going to need attention in the future. He listed the items (4 of them ) and gave us an estimate of what each one would cost based on doing each one as separate service calls since not all of them needed to be done immediately. He went over each with us. He told us he ha... read more

Joe G. 

on Birdeye

11 months ago

Avoid this company, at all costs. Day 1- Auger won’t work, will need to reschedule. Day 2- clog cleared, but day 1 guy damaged pipe and Day 2 guy doesn’t have part to fix. I offered to go the Home Depot for part, nope tech needs to move on. Day 3- promised a tech 12-2. Then told, after 4:30. Finally told no possible repair until Day 5. At that point I brought in an actual plumber to fix the line. After calling their ‘client relations’ for days, they agreed (in writing) that there would be no charge, and that they would reimb... read more

Shawn S. 

on Birdeye

3 years ago

Poor experience with installation. They also ruined my wood floor in our grand foyer. Two weeks past and I still have yellow caution tape in my house. What really frustrates me is that the customer service team/leadership does not follow-up as you would expect.  

Salesh G. 

on Birdeye

3 years ago

Poor response for giving estimate and customer service: Ashburn, VA - For a water leak estimate, their technician came on 9/2/20, but finding it complicated issue, another technician came on 9/3/20. He promised to give em estimate by the evening of 9/3/20. I made 5 calls and one email to their sales manager, still have not got any estimate. Today morning when I told that I am going to post -ve reviews online, they said they have sent me estimated several times. I do not see anywhere in spam folder or otherwise. They are not ... read more