Feldman Kia of Novi Service & Parts Center

Trish Blair 

on Google

a month ago

Made an appointment. Two phone calls to confirm I’d have a loaner car for the day because I can’t sit at the dealership for hours for service. No record of it at all. 

Stephanie Swejkowski 

on Google

4 months ago

I have tried getting in touch with the service department here for a week. I was told I would be getting a call back from someone named Dakota and never did. So I called back. I was transferred to him after calling back 8 hours later. I explained the issue with my car and they are related issues he said it would be a charge of 190 per issue to look at and there was no promise of it getting rolled into the cost of service. He was clueless on the warranty that I have and not sure what would be covered on the tire warranty. I a... read more

shanae camille 

on Google

5 months ago

I scheduled an oil change for a Saturday morning. I edit the appointment to include to check my engine light. Instead of having the calendar block off weekends since they don't fix cars on weekends, they called to say they can't look at my engine light and now want to reschedule my oil change since they removed my original appointment.