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Factory Direct Spa Covers
- Spas
- San Marcos, CA
About this business
Factory Direct Spa Covers is located at 280 Trade St, San Marcos, CA. This business specializes in Pools, Spas, & Saunas and has 2 review(s) with a star rating of 5.0.
Location details
280 Trade St, San Marcos, CA, 92078, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 2:00 p.m. | |
| Tue | 8:00 a.m. to 2:00 p.m. | |
| Wed | 8:00 a.m. to 2:00 p.m. | |
| Thu | 8:00 a.m. to 2:00 p.m. | |
| Fri | 8:00 a.m. to 2:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Great spa cover and friendly service – I did lots of comparison shopping before deciding that Factory Direct Spa Covers (hottub-covers) offered the best deal. I was a little concerned when I read a review that said they never answered their phone, SO I called them 3 times before ordering and they answered every time and even helped me with how to measure. Ordering was easy and they sent me several order status emails so I knew what was going on with my order. A VERY good shopping expereince overall.
FACTORY DIRECT SPA COVERS FROM HELL – WE BROUGHT IN OUR SPA COVER FOR A NEW INSERT DUE TO MOLD, WHEN WE WENT TO PICK IT UP IT WAS TORE UP AND THE HANDLES WERE DIFFERENT. THE COVER THEY GAVE US WAS NOT EVEN OURS! WE HAD TO WAIT FOR THE OWNER ROY TO CALL US ONLY TO HAVE HIM CALL BACK AND VERBALLY INSULT US AS WELL AS INSULT HIS STAFF. HE WOULD DO NOTHING TO ADDRESS THIS ISSUE AND AS I CAN SEE, WE WERE'NT THE ONLY ONES THIS HAPPENED TO...NO WONDER THEY HAVE NO CUSTOMERS AND HAD TO CUT EVERYONES HOURS! DO NOT USE THIS PLACE AT A... read more
Totally Disappointed – We purchased a hottub cover and within 10 months it had ripped at seams and handles. It took us over 1 month to get in touch with a contact. Once we did, we shipped the cover back for repairs. 3 weeks later it was returned to us in worse shape than when we sent it (not had slits throughout). Returned the cover once again; again returned with no further repairs. Totally ridiculous! And now we cannot speak nor contact anyone. Would definitely NOT recommend!
DO NOT DEAL WITH THIS COMPANY – Absolutely NO service. You can't get a real person to answer the phones and if you do, they don't respond to your questions or make empty promises. Total SCAM company.
Frequently asked questions about Factory Direct Spa Covers
How is Factory Direct Spa Covers rated?
Factory Direct Spa Covers has a 4.3 star rating with 36 reviews.
When is Factory Direct Spa Covers open?
Factory Direct Spa Covers is closed now. It will open tomorrow at 8:00 a.m.
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