Factory Direct Spa Covers

Joseph M. 

on Citysearch

11 years ago

I purchased a custom size cover in April 2011. It came in two pieces. After the first year, the flap between the pieces melted together so it could no longer be separated. The second year the surface of the vinyl began to degrade. By the third year the surface was almost completely degraded - almost gone in some spots. Vapor barrier leaks and seams are coming apart. I patched it up to last through the winter and am buying a new cover for this year. I paid a high price for a cover with substandard vinyl. One of the problem wi... read more

Su I. 

on Citysearch

11 years ago

I purchased a cover from this company and it was delivered to my house within a week and a half. Other company's said it would take at least three weeks to be made but they did it in half that! Anyone in need of a spa cover needs to definitely order from this company! 

Chris M. 

on Citysearch

11 years ago

I just received my cover from this company and I could not be happier. I have an odd shaped spa and they walked me through how to measure it step by step since I had to send a template in for it to be completed. Not to mention, they saved me a lot of money and it is really nice that shipping is free. I recommend this company to anyone in need of a spa cover. 

Will K. 

on Citysearch

11 years ago

I recently had my spa cover redone by these folks. Knowledgeable, experienced, and very friendly. I LOVE my new spa cover! Factory Direct Spa Covers saved me hundreds and saved the Earth by utilizing my existing foam cores. I will recommend them to all my friends and relatives 

Chris C. 

on Citysearch

11 years ago

I purchased a $414.00 spa cover because of the 5yr warranty and the cover did not last even 2 years before: A)the stitching came apart completely in multiple areas, B) the "double wrap" foam core I paid extra for became saturated with moisture - to the point that I could can not lift the cover off of the hot tub, C) the color completely faded from Dk Redwood to a multi-color muddy brown and is literally rough instead of smooth since it has degraded so much! I have spa service wkly, but the owner, Roy Kilmer, stated because I... read more

LizMarcela G. 

on Citysearch

13 years ago

Totally Bogas Company - They do not honor their warranty. – On 3-2-2008 we ordered "Factory Direct Spa Cover" best cover - with a 10 year warranty. This cover did not last even 2 years before 1) the stitching came apart completely on two sides 2) the foam core became saturated with moisture - to the point that one person can not lift the cover off of the hot tub, and 3) the color completely faded from burgundy to a muddy brown . My husband talked with the owner, Roy Kilmer. He explained the above problems and Mr. Kilmer told... read more

fdoamercia 

on Citysearch

13 years ago

Total Rip Off... – Order a new spa "heavy duty" cover in 2008 and it did not last even 2 years... ignore the claims to a warranty... It ripped, the insides filled with water and it faded all within 2 years of normal use. 

douiedan 

on Citysearch

13 years ago

Worst Spa Cover Ever – DON'T EVEN CONSIDER BUYING FROM THIS COMPANY! We purchased a cover from this company less than 5 years ago, and the fabric on the top of the cover deteriorated;even the stitching. We regularly applied the protectant on the cover supplied(at charge) from the company, but the fabric/vinyl still went bad, and it was within the warranty time. So you would think the this company would step up and stand behind the warranty they market, but to our dissappointment, they did not. In fact they spent more time lo... read more

Levins24 

on Citysearch

13 years ago

Factory Direct Spa Cover-BEWARE!!! – DO NOT order anything from this company! They made my cover wrong and wont replace it, they dont answer the phone and ignore emails. I ordered a lifter and it came with the wrong brackets. I had to dispute the charges with my credit card company to get them to do anything. They still refuse to replace my cover and who knows if i will get the correct brackets or not.