Eyeland Optical Ephrata

Naila Ahmed 

on Google

2 weeks ago

Rude/ unfriendly/ poor customer service. The woman made a mistake in looking up my insurance and blamed my HR at my workplace and I asked her to double check and she realized she was wrong- no apology or acknowledgement or any type of friendliness though I was overly nice and kept saying thank you and apologizing. Definitely do not want to go back. Please train your people better or at least ask them to be somewhat polite. 

cathy clayton 

on Google

2 months ago

I have gone to Eyeland for about 3 years. Dr Stone is great. I have recommended Eyeland to several people, however I have heard from some friends that they received very poor customer service and that they will not go back. I experienced that service today when I went to get my frames adjusted. I have never heard of needing to be at the office an hour before they close just to get a simple frame adjustment . When I arrived there was someone at the front desk who never even looked at me or acknowledged my presence. Another em... read more

Tamara Eshleman 

on Google

4 months ago

Doctor Stone is pleasant, knowledgeable and was a great help with my eye issues. I had a 4 pm appointment and was told to come at 3:45 for paperwork, even though I've been there before and it took literally 2 minutes to fill that out. I wasn't seen until after 4:15 and was in with the doctor until almost 4:50. At that time, I was sent out to the office to pick out frames and order glasses. No one offered any assistance in selecting frames, they only pointed to the different places I could select from. I was planning on getti... read more

Felicia Gauthier 

on Google

7 months ago

SO disappointed with this place. My insurance changed so I notified them and they said they needed to check if they took the new insurance. After days passed with no call back, I called several times over the course of weeks leading up to my scheduled appointment. Everytime I called it was “the person that knows isn’t here” or “I don’t think Mary Beth told me this we will have to call you back”…. Finally they answer when I call and tell me the day prior to my appointment that they do not take it. Because I desperately need c... read more

Thao Tran 

on Google

7 months ago

I've been going to Eyeland for about 2 years now and every visit has been wonderful. Love working with Dr. Stone. Everyone at the office is super helpful whenever I need help with contacts or glasses adjustments.