Exclusive Heating & Air

Linda R. 

on Google

2 months ago

Mr. Jose and his son were prompt, incredibly knowledgeable and very professional. I have used this company in the past, and will continue doing so. I have praised this company and recommended them to my colleagues and peers. Mr. Jose displayed concern with my comfort during this cold winter season and made it a point to arrive early to resolve my heating issues. This company is also contracted with American Home Shield (AHS). I highly recommend this company for any heating and air issues you may have. 

ELI NIEVES 

on Google

a year ago

The experience with Exclusive was overall amazing. I would have given them a 10 if the scale went up that high. The technician had the grace to come in early after a very professional and courteous call. Immediately after arriving he tested the system and could have put everything on a bad thermostat, but he kept digging and found the real problem, one of the electrical legs was busted, failing to send enough energy to the outside unit. After showing me the evidence and giving me sound and believable information, he changed ... read more

Charline Louidor 

on Google

a year ago

If I could give a no star I would. He work with American Home Shield. He came to fix my AC, did not know what he was doing, put the wrong motor on that could of messed up my unit. After roaming around he called someone else because he did not know what he was doing. He after fixing the motor and the AC still not working, he came back and stated that it was my compressor and refrigerant that was the issue by that time my house was 120 degrees in my house with a baby on the house in Texas. I had to called another company which... read more

Beee 

on Google

a year ago

I would not recommend using this company. It was communicated to us that only the bare minimum repairs would be completed. This in fact is unprofessional and indolent. As a corporation, you would think that compassion, respect and empathy for their customers would be the most important factor. 

Clint Hammontree 

on Google

a year ago

Owner called and gave me a time slot 4 days out. I asked him if that’s the earliest he could make it. He refused to answer just kept repeating himself then told me to call American Home Shield and get another technician. I called AHS and they assigned me to ORR HVAC. They called me within 15 minutes, showed a little compassion and concern about being without AC in 105 degree weather. They promised to come out tomorrow. THAT is how you handle business in a professional way.