We are a professional roofing company providing residential roofing, commercial roofing and siding replacement services. Roofing Wilmington, NC one roof a the time with quality workmanship and good prices. We don't sell roofs, we sell roofing solutions.
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5 months ago
8 months ago
10 months ago
How to respond to bad reviews and repair your online reputation
a year ago
Thank so much for this wonderful review! At Excel Roofing our number one goal is always to deliver and exceptional experience to all of our clientele. As Wilmington's premiere roofer, we strive for excellence in everything we do and are so happy your experience was up to par. Thank you.
a year ago
***, Thank you for your kind words and your appreciation for our work. We are here for you and all our customers in Wilmington NC.
2 years ago
2 years ago
We emailed you the following early today: Dear **** & ******: Just to clarify, our team members did not remove shingles from your roof. The photos you shared show our team installing underlayment over that roof section (right over the shingles) to cover an area of damaged/compromised shingles and to protect your property from further water damage. This is a common practice used by the roofing industry to "dry-in" a roof after it has suffered damage from a hurricane or act of god-we did this for hundreds of folks after the storm. Protecting that area was done as a courtesy. And yes, we are more than happy to address that area. The application of underlayment is not a repair-it is a temporary protective measure. We will as a courtesy set up a time to come over and remove the underlayment and repair the storm damaged shingles underneath. As mentioned previously, I would also recommend that you have the gable end vents repaired and/or replaced to prevent further water related issues. Like you, our company documents all communications and work related details. Our repair techs also take photos and provide field notes of each encounter with our customers. While our response was delayed (for which I have apologized) our records indicate that we followed company policy and industry best practice when handling your concerns about your roof. Best, Christine Ps. We are still willing to replace those shingles. Let us know what you decide.
2 years ago
2 years ago
Mr. Urben, It was nice seen you this morning and I sincerely hope that we have made up for our lack of response to your emails last week. The new chimney cap looks beautiful and completely sealed at the pipe to chimney connection. We are here for you.