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E*TRADE FINANCIAL
- Financial Services
- San Diego, CA
About this business
Specialties E*TRADE is a leading financial services provider and a pioneer in the online brokerage industry. We are determined to level the playing field for individual investors like you, by delivering best-in-class digital platforms, customer service professional assistance, and educational resources to help investors and traders plan for their near and long-term investing goals. And while you probably know us as an online leader, we're real people--and we'll actually speak to you that way. We are here to help; just call o... read more
Location details
9255 Towne Centre Dr #100, San Diego, CA, 92121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I've never had an issue getting ahold of customer service, however, the low review is based on experience with the platform and fees associated with using the debit card. Firstly, it takes 24-48 hours for the system to update a new phone number. With that being said, you can deduce the software is poorly written, planned, and deployed. The platform also shows account information such as daily gains or losses in different areas with significantly different values. Again, poorly written code on display. I received a debit card... read more
The trading platform is pathetic, In one column it shows I have a days gain of $1100 and in the upper left box shows a days loss of $1800. Tech support explain to me that the numbers are derived from different places even though they are titled the exact same. I bought $533 dollars worth of stock today and it shows I've lost $882 dollars on it today and it is worth $520. Customer support has tanked since Morgan Stanley took over. My platinum Representative was supposed to call me back with an answer on Tuesday and he ends up... read more
I barely rate any thing on google reviews, but this company needed to be awarded of. I opened my account and change my name. I have been submitting all required documents 3 TIMES already. They always tell me they will call me back and will change my name after 2-3 business days. It has been over 6 months and I can't do anything on my account. Please do yourself a favor and stay far away from E*TRADE!
Absolutely abysmal.
The system is always broken. They don't answer calls or chat. I need to take care of very time sensitive material and their animated phone system won't let me get thru with someone with a pulse.
Frequently asked questions about E*TRADE FINANCIAL
How is E*TRADE FINANCIAL rated?
E*TRADE FINANCIAL has a 1.9 star rating with 20 reviews.
When is E*TRADE FINANCIAL open?
E*TRADE FINANCIAL is closed now. It will open at 8:30 a.m.
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