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Essential Family Vision Care: Dr. Edwards and Dr. Eakin
- Optometrists
- De Forest, WI
About this business
Location details
101 S Main St, De Forest, WI, 53532, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 6:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | 8:30 a.m. to 12:00 p.m. | |
| Sun | Closed |
RecommendedOur family has been seen by Dr. Trixie for years. We highly recommend Essential Family Vision. The staff and Doctors are the best in the area. They have a huge selection of frames and the service is incredible! Why drive into Madison when the best is right here in DeForest!
Not to be a Karen but... I showed up 5 minutes late to my appointment because of a wrong turn and they very rudely refused my appointment because I was late and now can’t get me in before I leave for college so now I have no glasses for school. I understand this is a difficult time but the inflexibility and lack of understanding is no way to run a business and instead of trying to come up with a solution they bashed me for being late and now I’m screwed. I suggest finding an optometrist that treats people better because we a... read more
Business response:
I apologize for any miscommunication on our part, Megan. No one wants to feel inconvenienced, and we understand how that could be frustrating. We try our best to make sure that every patient is seen on time and treated with care. We encourage anyone with concerns to please give us a call at (608) 846-5625 so that we can try to make things right. - Trixie E., Owner
Terrible customer service!!!!! I have been waiting for 6 months for them to fix my claim. When I would finally get to talk to someone "never the same person" they would say we are working on it! Or I'll call you back at the end of the week and get this taken care of. Well let's just say after all of that the office made a mistake with the insurance and its my fault!! Best part is not one I'm sorry this happened!! I'm so disappointed with the service now. I use to love going to the office.
Business response:
I apologize for any confusion on our end, Bridget. Our office does the best we can to make sure that every patient is completely satisfied with the treatment they receive, but constantly changing situations have made things strange for all of us. Please understand that we never meant to ignore anyone's concerns. We are working earnestly to resolve any issues that may have carried over from the past few months of turbulence. We encourage anyone with questions or concerns to give us a call at (608) 846-5625 so that we can work... read more
I know the customer is not always right, but we do deserve the respect as if we were! We do not need condescending, disrespectful rude employees trying to make us feel like we are bothering them. My appointment was June 25 my glasses will supposedly be here July 16. I am rather certain that every calendar in the world will show that to be 15 business days. Which is a far cry from the 7 - 10 days I was told (even if they meant to say business days!) if an employee thinks it is ok to raise their voice to a customer and then ha... read more
Went there annually for 2 years . 1st experience was OK , second (in October) will be the last , as I canceled all future appointments and will go somewhere else . Receptionist was snarky and unwelcoming . Rest of the staff, aside from the actual Dr , clearly did not want to be there . On top of it , they billed me for 2 pairs of glasses (only got 1) . AND ... The bill was incorrectly submitted to insurance so I’m still receiving a bill 6 months later yet I should have a 0 balance . I called in February and was told it was t... read more
Went there annually for 2 years . 1st experience was OK , second (in October) will be the last , as I canceled all future appointments and will go somewhere else . Receptionist was snarky and unwelcoming . Rest of the staff, aside from the actual Dr , clearly did not want to be there . On top of it , they billed me for 2 pairs of glasses (only got 1) . AND ... The bill was incorrectly submitted to insurance so I’m still receiving a bill 6 months later yet I should have a 0 balance . I called in February and was told it was t... read more
Business response:
Gina, leaving our patients with an incredible experience is always our goal, and it's extremely disappointing when we're unable to do so. Due to HIPAA guidelines, I'm unable to discuss this experience any further online, but if you give our office a call, we'd be happy to speak more. -Trixie E., Owner
Dr Eakin is GREAT! And Kelsey is very helpful! :)
Doctors are great but the rest of the staff not so much. Had a horrible experience and was just treated like we were inconveniencing then. So after 2.5 hours we wasted our insurance trip, time and have no prescriptions or glasses. Would NEVER recommend to anyone!!
I would go back to see Dr Kallie- and I highly recommend her.
Frequently asked questions about Essential Family Vision Care: Dr. Edwards and Dr. Eakin
How is Essential Family Vision Care: Dr. Edwards and Dr. Eakin rated?
Essential Family Vision Care: Dr. Edwards and Dr. Eakin has a 4.7 star rating with 37 reviews.
When is Essential Family Vision Care: Dr. Edwards and Dr. Eakin open?
Essential Family Vision Care: Dr. Edwards and Dr. Eakin is closed now. It will open on Monday at 8:30 a.m.
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