Esporta Fitness

Matt O 

on BBB

3 years ago

Sleazy, outdated, bait and switch sales tactics... My wife and I were excited and ****% ready to sign up, but first we wanted to see the gym and experience a workout to get a feel for the vibe. One time would have been fine. Nope. They wouldn't honor the 3 day passes we printed directly from their site. Keep in mind they spam called me almost every day for 2 weeks prior asking me when I'd like to activate my pass. WTF? Makes no sense, right?Instead, we were subjected to a ridiculous, rambling, non-sensical sales pitch. We we... read more

Farah K 

on BBB

3 years ago

I have the worst experience with them, as i enrolled my daughter with Personal trainer and paid in advance, they never gave her the needed time we requested nor they called to reschedule and it 2 1/2 month later no one is calling me to do anything about it nor calling to refund is back for the bad service 

Gregg C 

on BBB

3 years ago

Hello. My name is ***********************. I have attended the facility on forest lane. Recently Ive been have back injuries as well as a stroke. I had a personal trainer as that I wasnt able to get with because of that. I called and spoke with **** as he has called me back with expediency. To rectify my issue. I give him 5 stars. Im very satisfied with LA Fitness. Thank you very much. 

Manny O. 

on BBB

3 years ago

I was at this ******* Mall ** location on Saturday 6/11 when suddenly a manager (tall guy - probably the tallest one there ) who claimed he was the manager and his name is Will profiled and stereotyped me. He says I look like a black guy who threw a mask at one of his employee. He didn't even approach me respectfully, he came straight at me saying some line who was built like me caused the incident and that if I don't stop such he will have me kicked out and called security and even threatened to call the cops on me. He had ... read more

Zay S 

on BBB

3 years ago

I would like to report the situation and how I was treated as a customer while I was at the club.First of all, I am a dad of two children, 4 and 9 years old. On Aug 8th, 2021, I was looking for a Gym with a swimming pool so that my kids can swim and learn how to swim.I had contacted the above LA fitness club and a staff member named ******, had answered my phone call. I clearly explained my intention for having my kids to be able to use a pool while I enquired about the membership interest at the club. ****** had told me to ... read more

Glenn Z 

on BBB

3 years ago

My spouse and I have been members since 2014. During the pandemic, the club was closed and we never received any notice or reminder for renewal. This past week, I received an email to renew for 1 year at $129. My spouse received no email. We both went to the club to renew. We were told that both our memberships are inactive and it would cost us $429 each to rejoin. We walked out. I renewed mine online for $129. My spouse can no longer access his account online to renew.If I dont receive any satisfaction, I plan on filing a c... read more

Lisa O 

on BBB

3 years ago

To get you to sign up for personal training they use a highly inaccurate BMI chart claiming that a BMI of 17 was healthy whereas a BMI of 23 was poor. If you compare this to the information provided by the *********************** you see major discrepancies. The *** states that **** or lower is underweight and 25 or higher is overweight. They use a very high pressure manipulative approach to get you to sign up. Their prices are not listed on the website. 

STEPHEN T 

on BBB

3 years ago

The cancellation process is extremely convoluted and LA Fitness has been taking money from me for months. I've requested to cancel but I get many ridiculous responses from employees and staff that I'm not able to cancel online nor in person. When asked if I could cancel in person on a Saturday, they told me that I wouldn't be able to cancel until during the week. Not only that, but they said that they could only cancel when their manager was present between 9-5 which is difficult for me because I am working those hours and c... read more

Khadirah H. 

on BBB

3 years ago

Id give 0 stars if I could. Where should we start? Signed on July 2021 with ****, their supposed Lead Trainer who then 2 weeks later ghosted me and apparently the entire gym. Didnt show up to 2 appointments we made for personal training and since then hasnt apologized or even reached out to make up for his gross mistakes. According the contract and the terms **** added on, due to his unprofessional behavior , I was supposed to have a refund and contract canceled. **** the ***** manager there, didnt follow up with me at all a... read more