Esporta Fitness

James H 

on BBB

2 years ago

I was forced to put my membership on hold because I can not physically wear a mask due to only having 1 functioning lung. I was discriminated against for being disabled and told I would not be allowed to use my membership there. Yet my daughter went ahead and went inside and not only saw ***** other people in the gym without a mask on, she witnessed the young lady who had embarrased me and discriminated against me walking around talking to these people. Asking some of them if they had a mask, but then just walking off withou... read more

Maria A 

on BBB

2 years ago

This is not a customer service complaint. This complaint is about the company itself. I have froze my membership for about two 3 months because I was trying Crunch Fitness since it opened near by. I have been a member at LA since 2015 and today I decided to go for the day and I was so PISSED! First of all it was muggy and hot in there that you could smell the carpet! Machines were broken and/or had ripped fabrics, and cables were stiff and had terrible lighting. I dont understand how they can charge 30ish and more for member... read more

Robert O 

on BBB

2 years ago

Their business model is based on making it hard to cancel and unused membership, REQUIRING that you mail it to a an address. There is absolutely no excuse to not allow for efficient cancellation through email or their website. Facility quality is inconsistent and their website and app are from ****. 

Jillian P 

on BBB

2 years ago

I originally was very happy with the gym and was a member for many years. During the pandemic I got quite sick with COVID. When I tried to cancel my membership I was told I couldnt do it online. I then called the branch and was told I needed to come in in person (impossible since I was in isolation for almost a month). I was then told to call back on different days to speak to a manger, which I did. The manager again told me I could not cancel and insisted I come in person which I still havent been able to do since I am unwe... read more

Sanjoy B 

on BBB

2 years ago

LA Fitness at ********, ******* is one of worst place ever i have seen !!!!People vape inside, eat their fast food. And the front desk is busy with their phone. Not even care after informing them. No ongoing schedule for floor monitor system by the management. Young groups always 5/6 peoples are make crowds at one place - even at Covit restrictions. I might have yo re-think to change this place to Goodlife may be. 

Dan N 

on BBB

2 years ago

*************, **: The pools heater has been broken 90% of the time I have had my membership. (About 2 yrs). I pay the extra money especially for the pool and it never is heated, (very, very cold).Starting to think that this may be part of the business model--- Sign as many people up as possible for the general membership and no time goes into the pool, or whirl pool, (Also broken since I have been here-100% of the time). Order extra parts, close it, do something !... It is not fair or legal to sign someone up and have the s... read more

Kathleen R 

on BBB

2 years ago

This is the worst membership and I not my membership canceled. I have told them several times I am not living anywhere close to ant location due to family immergency in ***** ****** and I thought I would home sooner but with away coming and covid I will here till mid to end of January 2022. They ate trying g to take money out of my account and I have had to block all charges. There trying to collect and calling me every day and more than once a day. I have now changed my number.They are violating collection UDAAP laws and I ... read more

Deb S 

on BBB

2 years ago

LA Fitness in *********, ** Puts their profits over people.I went in observe business and see their Pool. The first price was $29.99 and $40.00 initiation Went back week later had more?Now $30.99 plus initiation I joined and they charged me $35.99 Plus a $49.00 cancellation fee I dont appreciate their service and they are hard selling private training during an hour assessment and I asked about $ several times and didnt get answer until end of the speal 

Dee B 

on BBB

2 years ago

Granted, because of health issues, I haven't been in, but since Esporto has taken over, there seems to be only one guy who runs around trying to do everything. Several times when I walked in there wasn't anyone up front to greet me or answer any questions. I never see anyone cleaning the equipment. There aren't any trainers to answer questions either.