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Esencia Apartment Homes
- Apartments
- Garland, TX
About this business
We don't just rent apartments. From the moment you walk through the front door, you'll feel the comfort and security that makes our residents happy to call us home. Cutting edge amenities, meticulously-groomed grounds, and a dedicated staff contribute to a higher standard of living. Convenient shopping, award-winning schools, local museums, and parks are all close at hand, with sponsored activities to develop new hobbies while getting to know your neighbors.
Location details
238 E Oates Rd, Garland, TX, 75043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
ROACH AND GNAT INFESTATION In was excited about moving here until I actually moved in. They are updating/renovating the inside and the outside of the apartments but there is a BIG problem with roaches and gnats! The roach infestation is within the foundation/walls. No matter what you do you can't get rid of them! I have only lived here a few months and noticed the roaches and gnat problem the first day of move-in. I have spent over $100+ on products and nothing has worked. Not even the pest control has been able to get rid o... read more
Business response:
While we are grateful for your praise of Deon and our maintenance services, we are disappointed by your description of pests in your apartment home. We want our residents to always feel at ease in their homes and are eager to work with you to resolve this. Please get in touch at wecare@ashlandgreene.com for prompt assistance and allow us to restore your excitement about your apartment home.
DONT CALL HERE!! I called just to see if there were any apartments available. And the person who answered was RUDE AND HUNG UP THE PHONE RIGHT AWAY!!!! Didn’t even give me the chance the ask any questions!! Wish there was an option for zero stars!
Explore your options elsewhere If I could I wouldn’t even give a star unfortunately, I have lived here for 2 months now and I can’t get a major issue fixed a leak from an A/C in my restroom. I moved into this complex with more expectations from the management to be more responsive and attentive but clearly that is not the case I have continuously put the same work order for a leaking a/c that doesn’t allow me to use one of my restrooms which is also causing damage to ceiling and wall. I feel that is very dangerous since it c... read more
Friendly Staff I visited this property twice and the staff is so friendly and knowledgeable because I had alot of questions.This is my first apartment and I was a bit nervous but now I am so excited to apply. Thank you
Business response:
Thank you for taking the time to tour the community it was our absolute pleasure showing you around. We look forward to receiving your application but in the meantime, if you have any questions please do not hesitate to call us at 972-810-7637. Have a great day!
Good Experience I have had a good experience living here. I really appreciate that the staff does their best to keep me informed about my work orders. Also, I appreciate the resident events. I would highly recommend these apartments.
Business response:
Thank you for sharing your experience and for giving us a 5-star rating, we greatly appreciate it. If there is anything that we can do for you please do not hesitate to stop by the leasing office. Thank you and have a great day!
Excellent customer service I really appreciate customer service, which is rare these days. I appreciate the professionalism and courtesy.
Business response:
Thank you for sharing your experience at Esencia, we greatly appreciate your feedback. Have a great day!
EXCELLENT EXPERIENCE I took a tour at Esencia Apartments last week and the customer service was amazing. I talked to both Simon and Rene and both were very helpful and knowledgeable about the property. Rene greeted me as soon as I walked in and answered all my pre-tour questions. Simon gave me a tour of the property and explained everything little detail as we toured. Both were very polite and this property is definitely one of my top 2 choices. I will be back soon.
Business response:
Thank you for the amazing review, we are thrilled that you had a great experience with our diligent team and do hope that you choose us as your new home. If you have any questions in the meantime, please call us at 972-810-7637 or visit our website at esenciaapartments.com. Have an amazing day!
Excellent Apartments! I have lived here for 3 months now and I have loved everything about these apartments. The management is great and the apartments are kept very clean 24/7. I have 2 friends that live at these apartments and they also say they are very happy about moving in.
Business response:
Thank you so much for the AWESOME review!! We appreciate hearing from YOU!! We are pleased to hear that you have noticed the maintenance of the apartments and grounds! #LiveatEsencia
Think twice before moving here I've only been here a few months and I'm already regretting it. The management is awful. They do not answer the phone.. They will be sitting right they're and won't answer it. They are very slow to fix anything. My AC has went out twice in two months. They did not come out to fix it even though the 24hr maintenance line was called. My apartment temp was over 85 degrees by the next morning. The maintenance man did not even tell the office..I called them and good thing I did because they knew not... read more
Business response:
We are so sorry for your troubles at Esencia and would like to know more about your concerns. Could you please send us an email so that we can rectify the situation. Our goal is to maintain resident happiness. We would like to know what we can do in order to assist you with your previous experience at Esencia. Our email is info@citygatepg.com. That will go directly to the corporate office where your occurrences can be heard. Please make sure you add your apartment number so we can pull up your account. You're absolutely righ... read more
Frequently asked questions about Esencia Apartment Homes
How is Esencia Apartment Homes rated?
Esencia Apartment Homes has a 3.8 star rating with 289 reviews.
When is Esencia Apartment Homes open?
Esencia Apartment Homes is open now. It will close at 5:30 p.m.
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