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Entrata
- Software company
- Lehi, UT
About this business
Founded in 2003, Entrata® is the only comprehensive property management software provider with a single-login, open-access Platform as a Service (PaaS) system. Offering a wide variety of online tools including websites, mobile apps, payments, lease signing, accounting, and resident management, Entrata® PaaS currently serves more than 20,000 apartment communities nationwide. Entrata's open API and superior selection of third-party integrations offer management companies the freedom to choose the technology and softwar... read more
Location details
4205 Chapel Ridge Rd, Lehi, UT, 84043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Why did you run a Verify Residency on my credit report? Im not familiar with this company.
This software app is nothing but problem upon problem. The latest involves requesting my bank account be relinked, shows a successful relink when I do so and then doesn't allow payment from the relinked account. No alerts that might be helpful, just nothing but broken. Then I add a new (another) account from the same bank and you guessed it, a relink of the new account is required which proves unsuccessful. What a joke this product is.
Oh if I could give less than a star... A few months back an ACH payment for rent failed because of a BANK ERROR , not my error. So, the company conveniently blacklisted the account number! And now, when I move into a new apartment, I have to add an extra criteria that I can't move to a place that has its payments handled by residentportal.com because otherwise, I won't be able to make an online payment. Oh, did I mention that customer service mentioned that they have nothing in place to unblock such an account ? Please get a... read more
Beware! This company states they use Experian yet they compiled information in they own words to send to this apartment complex I applied for. My credit score was inaccurate and I called experian and got the accurate score, but wait you used Experian. All 3 bureau's have no public record for me and I called the courthouse no record. Where are you gathering your info. That's not legal. This company stated I have to many inquiries on my report, Yes! I do. The inquiries are soft and 4 resulted in approvals that I have not even ... read more
Business response:
The consumer contacted ResidentVerify about the results from her consumer report. The consumer informed the ResidentVerify agent that she had disputed some of the reported information with Experian. However, at the time the ResidentVerify report was prepared, the credit bureau was reporting the information she was disputing. In relation to the "public record" claim made by the consumer, public records may not be reflected on credit reports issued by the credit bureaus, but could be gathered from court records. While she stat... read more
Application process seems property manager friendly, but extremely painful as an applicant.
This company will not disclose fees - higher than national average - UNTIL you give them all of your payment information. They constantly refer - deflect all blame - to the property management but when I spoke to the property manager she was unaware of the actual fees. They have an agreement with Visa - “Entrata has a direct relationship with Visa, and has been granted certain exceptions that allow us more flexible options than the published rules.” Basically they don’t have to adhere to the basic decency of most companies i... read more
Business response:
Entrata has made every effort to be transparent to our clients as well as to users utilizing ResidentPortal to process a payment. There are plenty of opportunities for the user to agree to terms and conditions along with any fees to use a particular method of payment. Consumer Credit, Commercial Debit and International Debit/Credit processing charges are percentage based, so the dollar amount is unable to be determined until the amount of the payment is entered. Once the amount has been entered, the resident can choose to ac... read more
Their ResidentPortal app charges illegal surcharges(in many states). They also have no apparent ability to negotiate merchant fees and automatically charge the maximum for the industry. Considering they know where people live this is a low risk transaction. Shameful with all that is going on in the world.
RecommendedFantastic employees, CEO and COO who care a great deal about their customers AND employees!
Best company to work and enjoy!
Frequently asked questions about Entrata
How is Entrata rated?
Entrata has a 3.5 star rating with 335 reviews.
When is Entrata open?
Entrata is closed now. It will open tomorrow at 9:00 a.m.
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