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Entouch Systems
- Home Services
- Houston, TX
About this business
enTouch lets you decide how to connect your life. Find the Internet or cable service that meets your needs, or create a custom package of bundled services that will save you money and connect every area of your life. With a variety of offerings and price points, enTouch can meet your telecommunications needs, whatever they are.
Location details
11011 Richmond Ave, Ste 400, Houston, TX, 77042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I had the 1GB Quad Play package for 6 years. I called Customer Service in June about my service contract ending on July 24. 2021. I was told that it was extended to August 7. I have called a few times since to inquire what the cost of my service would be on August 8. I was informed each time that they did not know because of the promotion dates, but assured me that the cost would be about the same or less. I checked my invoice online on August 8 and it went from $164.44 to $333.45. I called and chatted with customer service ... read more
Business response:
Hello, Robert! Thank you for sharing your recent enTouch experience. I'm sad to hear that you had service issues and that you are no longer a member of our service family; I would have loved the opportunity to personally resolve these concerns for you! However, I'd be glad to review your account and go over the final statement with you. Please email me at social_reviews@rcn.net with "Attn Jackie BBB" in the subject so I can better assist you. Thank you for the time you spent with us as a valued member of the enTouch family. ... read more
We moved into an apartment that didn't disclose they had this internet provider until we were about to move in. We had no choice since everything was already set up for move in. Biggest mistake ever. It is 8/19/2021 and I'm going back to school and I'm in the middle of doing my class work since I work all day and I have night classes online, the internet decides to go out at 9pm. In the other room, my boyfriend is working from home. We thought it would come back up after a few minutes but it didn't. So we decided to look at ... read more
I would give Entouch a 0 star rating if I could. The service is garbage. The only reason I'm still a customer is because the apartment community that I live in prohibits tenants from using any other internet provider--which is ridiculous in itself. In my 2 bedroom apartment the service only works well in the living room where the router is located. The connection is constantly dropped in both bedrooms. I've had service technicians out and their only "solution" was to suggest that I upgrade to a more expensive router because ... read more
I am only as loyal to a company as they are reliable to me. EnTouch, initially, was a reliable company. My speeds were great, and I was pleased to be someone who could brag about my internet. As time went on, though, the service decreased substantially - until finally, they were charging me for service I wasn't receiving. I have spent 3 hours on hold with them over the last two days, and still my issue is not getting resolved. They do not answer their phone. Their tech support is not very tech-y. Their Facebook team asks for... read more
******* *** ********* ********** ******* ********** About 2 years ago their service started to decline. For instance, previously when but on hold for a long time, they offer to call you back, if you press "1." Now, that function does not work. The tele-reps blame it on Verizon. Today, I couldn't add any minutes to my phone. Entouch didnt reload minutes to my phone this past cycle. **** ********** ****** *** * **** * **********
Horrible, horrible company, despite being with the company for years, several issues with reception, connection, and lack of any customer service especially with connectivity & wiring with wall port access. Spoke with Manager Alesha, and sales rep Mike who were not accommodating at all, really unfortunate
DON'T MAKE THE MISTAKE MYSELF AND OTHERS HAVE, JUST GO TO THE NEXT COMPANY. THEIR CURRENT RATINGS ARE 1.4
Left this review at google and got the reply that someone from customer service will call...waited for three days...still no call...will wait for my contract to finish to move out. Here is what I wrote: Technician comes to my place replaces equipment for alarm and it communication box. The communication box does not closes properly so I call entouch and the same guy comes back, with attitude that why can't I fix this myself. He then puts an explicit screw to make sure the alarm communication box remains closed. Then he goes ... read more
enTouch is the absolute worst internet provider and business I have ever had the misfortune of dealing with. I moved to my home in May and have had issues ever since. Their technicians are in my backyard multiple times a week and not a single one of them can tell me what they're doing. When I called in to make a service call, the kid on the phone was so rude telling me they couldn't have someone out for A WEEK!! I hung up and called back in, and because of the modem I have, that person was able to get someone out the very ne... read more
Frequently asked questions about Entouch Systems
How is Entouch Systems rated?
Entouch Systems has a 1.3 star rating with 51 reviews.
When is Entouch Systems open?
Entouch Systems is closed now. It will open at 9:00 a.m.
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