Enterprise Rent-A-Car

William J 

on BBB

a year ago

I am an Enterprise customer, ********************************** in *********** is an excellent example of good service and a good product. It is close to ******* headquarters, and is constantly slammed with vendor business.I have found that treating the staff respectfully and courteously, and not ****************** results in like treatment from them, with the occasional miracle thrown in.Their staff is highly qualified to handle always unpredictable business with a limited inventory, and has done so every time i have used t... read more

rick r 

on BBB

a year ago

I needed to extend my rental from Enterprise while our car was being repaired after someone ran into the rear end of our C-300. I called the Enterprise office where I rented the car 8 times (once an hour) on Wednesday, 8 times (once an hour) on Thursday, 8 time (once an hour) on Friday, and 3 times (once an hour) on Saturday. No one ever answered and the recording said to try again later. Then I called the national 800# Saturday evening and was told only the local office could extend the rental. I showed up at the local offi... read more

Rebecca J 

on BBB

a year ago

I got a rental because my car is being worked on the vehicle they gave me wasn't running very good so I asked to swap it out they gave me a beat up ram work truck saying they have no cars and won't have any for a week .I know that isn't true it was close to going home I felt he gave me anything. And what is sad is I thought more of this place . Never again . 

Christopher C 

on BBB

a year ago

Warning to everyone! Do not give them your credit card info. They will falsely take money from you a month after you do business with them and play dumb afterwards. They aren't right do let those commercials fool you. Smh. Scandals 

Molly S 

on BBB

a year ago

Terrible. Terrible. Flight was late coming into airport. Called Enterprise to confirm someone would be there after midnight. Flight arrived at 1:00 am. No one there. Also had a question with reservation was told someone would call me back two days before rental car pickup. No call. Terrible thank heavens another rental car agency was open at 1:00 am got a vehicle. Never again. 

Antoinette E 

on BBB

a year ago

This place is a Ripoff in rented a car in 19th of August 10 am that rental was supposed to be ****** I returned car same day they waited Two days to send my invoice by email they charged me ****** for what I still don't know what the charges me for this is not right can someone make sense of this matter please . They don't deserve a Star 

Linda T 

on BBB

a year ago

Massive FRAUD at ENTERPRISE RENT A CAR IN COLLUSION WITH **** INSURANCE COMPANIES. 

Heidi G 

on BBB

a year ago

I received an expired meter parking ticket in *********** on August 5,2023. The ticket was for $50.00 and was paid in full on August 8, 2023. After I returned the rental car to Enterprise in ***************, I receive an email that stated I will be billed for a parking ticket in Napa for $25.00 on the same **************** the other ticket. I was never in Napa. I called the Enterprise citation department. The man I spoke with told me to file a dispute which I did.Today, I received another email from Enterprise stating they a... read more

Sherry G 

on BBB

a year ago

If I could leave a negative review it would be -10! My daughter and her group rented an electric car in ******. It took an hour for the car to charge. Driving from ****** to Barcelona (5 hours). Again stop to charge. The third time they had to stop (now two hours from Barcelona) there are no charging places to be found. The car dies. Theyre told to get a taxi! Now they have lost an entire day and one night at the air b&b and have to stay in a hostel. Now at 2 pm finally about to get another car (God only knows what all this ... read more