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Energy Stars Heating & Cooling Co
- Heating & Air Conditioning/HVAC
- Madison, IL
About this business
Location details
1350 Grand Ave, Madison, IL, 62060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
I was rejected from a program they had to have a new air conditioner and heater because of "bulk moisture in the crawl space." I don't have crawl space, but I do have a basement. This condition was never mentioned to me until I got an undated letter from them.
Business response:
I understand your concerns however with the ****** Il program there are very specific guide lines that we must follow. In the case of bulk moisture the reason we cannot air seal and insulate is because we might cause mold to grow in your home. We would have loved to do work in your home but under the guidelines ****** would reject the request. I hate that we are given a bad review under circumstances that are out of our control. It may be possible next year that we are not required to insulate a home in order to do a project... read more
Excellent customer service!
This program is very well organized and is followed in a step by step way. The individuals who did the work were conscientious and well-trained in their jobs. On the occasions that I had questions about the work and scheduling, I was able to call the office and get answers. I'm very grateful that this program is available.
Fantastic company to do business with. Everyone that came to my home was very professional.
Business response:
Thank you very much *****for your kind review of our company. We're happy to hear you had a great experience with us.
Great customer service.
Business response:
Hi ******, Thank you so much for your positive review. We are glad we were able to take care of you. Please let us know if you ever need anything.
Great assistance program with ******. Probably a lot of trouble dealing with all the business aspects of the assistance program but was really a lot of help for me and my family. Thanks a bunch for all the effort.
The Service call was great and the tech was very knowledgable and curtious.
Business response:
Thank you very much ***for your feedback. Our team really appreciates it.
Very impressed the guys did an excellent job
Business response:
Thank you for your review *****. We take pride in the training we provide for our guys, and we're pleased to hear they did a good job during the project. Please let us know if you need anything in the future, and thank you again.
Fantastic company and ****worked so hard to get us a great rate. We no longer have to worry if our furnace or hot water heater will go out.
Business response:
Thank you very much for the positive review! We truly appreciate your business, and we're happy to keep your home warm and safe. Please feel free to let your friends and family know about us if they ever have heating or cooling needs.
Frequently asked questions about Energy Stars Heating & Cooling Co
How is Energy Stars Heating & Cooling Co rated?
Energy Stars Heating & Cooling Co has a 4.9 star rating with 1,420 reviews.
When is Energy Stars Heating & Cooling Co open?
Energy Stars Heating & Cooling Co is open now. It will close at 5:00 p.m.
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