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Encore Stone Studio
- Consumer Services
- Austin, TX
About this business
Encore Stone Studio is a direct to consumer supplier of natural stone. Our business model allows full transparency and empowers the consumer. Encore Stone Studio has 4 locations in Austin, Texas Charleston, South Carolina, Birmingham, Alabama and Greenville, South Carolina.
Location details
10220 Metropolitan Dr, Suite A, Austin, TX, 78758, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Do not buy from this company. They employee people that lie, slander and push clients to their own benefits. I have more factual details to prove this claim. The manager Nick is a snake, he comes form the body shop repair business and his practices are shady and he shows up at industry functions drunk and belligerent.
I can truly say that pacific shores ( Sarah in San Antonio). handled my problem in a very professional and prompt manner. I really was impressed . cant say so much for the Okc store. But a big Thank you to Sarah
Pacific Shore Stone misrepresented the type of stone I was purchasing, resulting in it being much more brittle and scratch prone then expected. They sell it as a "Stronger than granite" stone, when in reality it is a "Soft quartzite". I addressed this issue with them via the phone and email, providing them with photos and a detailed breakdown of the issue. They told me that I was a liar and that I was never told that the product was as durable as granite. The product is now etching, chipping and scratching and they will not... read more
Business response:
Thanks for your review. We've been in business for over 12 years and it's extremely rare for us to get a complaint of this nature. We always strive to provide great customer service and to work with clients to resolve any problems that arise. Material types are classified on our website inventory and also on our internal software for employee reference. In this instance we're investigating to see if an error was made and we've reached out to you directly to work with you on a resolution.
Frequently asked questions about Encore Stone Studio
How is Encore Stone Studio rated?
Encore Stone Studio has a 4.5 star rating with 86 reviews.
When is Encore Stone Studio open?
Encore Stone Studio is closed now. It will open tomorrow at 8:00 a.m.
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