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Empire Visionworks
- Laser Eye Surgery/Lasik
- Slingerlands, NY
About this business
Empire Visionworks is a leading provider of eye care services, committed to providing our customers with an excellent shopping experience and high quality products and services with the best value and selection in the industry. All of our stores offer designer and exclusive brand frames, lenses, sunglasses and accessories along with leading technology in vision correction. Our comprehensive service offerings include contact lens dispensing, in-store labs which provide one-hour service on many prescriptions. Every purchase ha... read more
Location details
1365 New Scotland Rd, Ste 3, Slingerlands, NY, 12159, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
This has literally been the most exhausting experience I've ever had the misfortune of dealing with. I went in for an exam and glasses. Waited an hour and a half, got the exam, but then got sent home because they were backed up and closing. Came in again to pick out frames. Waited an hour and a half and then picked out frames. Told one week to a week and a half until they were ready. Went past that time frame, so I called, waited 45 minutes on hold, then was told that the glasses were there. Went in, waited half an hour, gla... read more
No one ever Answers the phone!!!! no calls to tell you your glasses are in. no return call from. complaint number. poor service
Received a message last week that my new glasses were in and to call to make an appt to come in. This task has been impossible !!! I go online to make a appt. no dates show up, been calling everyday, several times a day, no answer and sit on hold forever !!! Extremely frustrated !!!
RecommendedProfessional staff, great selection of frames at all price points, but it is very busy and you will not be in and out quickly. Don't go on a weekend! Dr Cahill was great with me and with my 7 year old as well.
It was worth the wait to see Bethany. I had snapped both ear hooks off my glasses and the duct tape fix wasn't working! Though I'd purchased the frames at Empire (now Empire Visionworks), I'd replaced the lenses twice rather than get new frames and lenses and my frames were long out of warranty. I hadn't been to Visionworks in so long that my records were no longer in their computer system! Bethany found the paper records that were still filed at the store! She realized that my frames were a style that not only was still ava... read more
I was in for an exam and new glasses. When the glasses arrived, they were not correct and they had to go back to be redone. I was told they would be "expedited". I went in yesterday to see if they were in since I couldn't get anyone on the phone (on hold for over 5 minutes). They aren't due to be in until the 14th of November! I'm NOT happy, considering I was also going to order sunglasses, another $400.00. WTH!!!
Excellent customer service - Karen was patient while I tried on multiple pairs of glasses, and really knows the stock. She helped me find a great frame that is really "me".
Excellent customer service by Karen DeWillers. She spent a lot of time and care with both my husband and me, ensuring we got what we wanted. She really knows the inventory and her patience with my trying on a zillion pairs was much appreciated!
Frequently asked questions about Empire Visionworks
How is Empire Visionworks rated?
Empire Visionworks has a 3.4 star rating with 316 reviews.
When is Empire Visionworks open?
Empire Visionworks is closed now. It will open at 10:00 a.m.
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