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Empire Comfort Systems
- Fireplace Services
- Belleville, IL
About this business
Location details
918 Freeburg Ave, Belleville, IL, 62220, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My Broilmaster P4XN-3 grill caught fire under the control panel after being turned off (September 2026). Empire Comfort Systems denied my warranty claim three times — every denial based solely on looking at photographs. No technician ever inspected the grill. Their explanations kept shifting: first "installation/maintenance," then the interior "was not maintained," then the fire "started at the hose." Both my grills were professionally assembled and cleaned weekly by a professional service (documented with photos and invoice... read more
It seems this company needs to insulate itself from its customers via its distributor network for a reason. We purchased a Carol Rose outdoor fireplace that had a cosmetic defect, essentially delegating the unit to "factory second" status. Unfortunately for us, we paid top dollar for what we thought was a high-end appliance. The pain comes from how we were treated by Empire. We were treated like second-class "idiots" and were accused of burning in the fireplace with the protective plastic intact. We received some compensatio... read more
Purchased an Empire Heater, model PVS18(N,P)-1, and wireless remote FRPTPL-1, in Spring of 2016 to heat a 1,000sf seasonal Cabin. Have had major problems with both. The heater is impossible to control. there seems to be no reasonable was to set it. We called our propane supplier, who sent 2 technicians to help with the problem. After trying to determine the sequence of the control unit, they agreed with our findings. In no way user friendly! Neither the technicians no the homeowner (us) could determine the proper way to use... read more
They are the worst company. From the receptionist to the tech support moron Jacob, if I could give them a zero it would be kind. Their fireplaces are crap!
Racist company. If you care about non-white people, do NOT shop here.
is there an option for 0 stars. They are racists and think that killing black people funny. If they are this disturbing and do not treat their employees with any dignity, JUST IMAGINE WHAT THEY MIGHT DO TO YOU!
Racists who refuse to make the workplace less hostile. Employee harassment of black people has to stop. The management deserves to be fired for ignoring the hateful conduct.
Supporting this business means you are giving your money to an organization that encourages racial hatred! An employee of theirs posted a sign depicting a forklift impaling a Black Lives Matter protester. When POC employed by Empire protested the sign they were told to, "Take a Joke". Losing Black Lives is not a Joke! #BLM
Super racist at this company! They post a sign of a white man in a MAGA hat impaling a black man on the forks of a forklift. So blatantly racist. I will not do business with racists.
Frequently asked questions about Empire Comfort Systems
How is Empire Comfort Systems rated?
Empire Comfort Systems has a 2 star rating with 106 reviews.
When is Empire Comfort Systems open?
Empire Comfort Systems is closed now. It will open at 9:00 a.m.
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